Medical Receptionist

Job Title: Medical Receptionist (EMIS Trained)
Location: Liverpool, UK
Position Type: Permanent, Fixed-Term Contract (12 Months)
Hours: Full-Time / Part-Time (core working shift patterns 08:00 AM - 18:30 PM
Salary: £12.71 per hour (National Minimum Wage
Closing Date: 30/09/26
Start Date: ASAP

About Us:-
We are a busy, well-established General Practice located in Liverpool. Our practice is dedicated to providing high-quality, patient-centred care to our local community. We operate in a fast-paced environment with a supportive, friendly team.
We are currently seeking an experienced and reliable Medical Receptionist to join our team on a permanent, 12-month fixed-term contract. Please note that this is a stable, contracted position and is not a temporary or locum post.

The Role:

As a Medical Receptionist, you will be the first point of contact for our patients, providing a vital link between patients and our clinical team. You will deliver a high-quality, professional, and compassionate reception and administrative service.

Key Responsibilities:

• Greeting patients and visitors warmly, dealing with enquiries efficiently and politely.
• Managing the front desk, answering incoming telephone calls, and booking appointments.
• Utilising the EMIS Web system accurately to manage patient records, appointments, and administration.
• Processing repeat prescription requests in line with practice protocols.
• Handling sensitive patient information with the highest level of confidentiality and GDPR compliance.
• Liaising with GPs, nurses, external healthcare professionals, and management to ensure smooth daily operations.
• General administrative duties including scanning, filing, and processing incoming mail or emails.

Requirements & Experience:

• Experience: Minimum of 12 months of experience working directly within a UK GP Practice (essential).
• Software: Proven, hands on experience using EMIS Web (essential).

Skills:

• Excellent communication and interpersonal skills, with the ability to remain calm under pressure in a busy environment.
• Attributes: Strong organisational skills, reliability, and a professional, empathetic approach to patient care.

What We Offer:

• Hourly Rate: £12.71 per hour.
• Contract Security: A stable, permanent 12-month fixed-term contract (non-locum).
• Extra Income: Regular opportunities to pick up extra hours / overtime.
• Benefits: NHS Pension Scheme enrolment and continuous support within a highly experienced team.

Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.