Medical Receptionist

We are seeking a friendly and reliable individual to join our reception team in a busy, patient-focused environment.

This is a full-time position of 36 hours per week, worked over four 9-hour shifts.

The successful candidate will be enthusiastic, approachable, and able to work effectively under pressure.

We also offer extended access clinics during weekday evenings and weekends. These shifts are usually available as overtime opportunities; however, a degree of flexibility is expected to support service cover when required.

Previous experience in a primary care setting would be advantageous.

Main duties of the job

Our reception team are a vital part of the Primary Care team with duties which include answering telephone calls from patients to book appointments, leaving messages for clinicians, answering general patient queries, responding to tasks from the clinical teams, issuing repeat prescriptions, working on the front reception desk greeting patients. You will also support the administration teams with workload at quieter times of the day.

About us

SLC Medical Group have three sites:

Scartho site: Scartho Medical Centre, Springfield Road, Scartho, Grimsby DN33 3JF.

Lynton site: Taylors Avenue Medical Centre, Taylors Avenue, Cleethorpes, DN35 0LN.

Chantry site: Church View Health Centre, Cartergate, Grimsby, DN311QZ.

Receptionists work across two of our three practice sites as part of the reception rota. The successful candidate should be able to travel to their allocated sites; however, we strive to avoid unnecessary travel during the working day and do not routinely require staff to move between sites during a shift.

Job responsibilities

Job Summary: We are seeking individuals who are friendly, approachableand confident in speaking with people either over the telephone or face toface, a good standard IT knowledge as well as being able to use own initiative and work in a calm and organised manner.

We require staff to be flexible with hours and be able to undertake extra hours at times when we have staff shortages due to annual leave or sickness absence.

Job Responsibilities:

• Ensurean effective and efficient reception service is provided to patients andany other visitors to the practice.
• Dealwith all general enquiries, explain procedures and make new and follow-upappointments.
• Actioninternal communication/tasks from all medical professionals in a timelymanner dependant on their urgency.
• Ensurecompletion of personal workload or escalation outstanding items toappropriate colleague prior to end of shift.
• Contributeto the practice QOF achievement by liaising with patients to capturemissing information (smoking status for example) and ensuring appointmentsare made for outstanding recalls.
• Followexisting practice protocols for patients with no prior appointment but whoneed urgent consultation to ensure appropriate escalation and management.
• Explainpractice arrangements and formal requirements to new patients and thoseseeking temporary cover and ensure procedures are completed.
• Receiveand make telephone calls as required.Divert calls and take messages, ensuring accuracy of detail andprompt appropriate delivery.
• Enterrequests for home visits, ensuring careful recording of all relevantdetails and where necessary refer to on-call doctor.
• Advisepatients of relevant charges for private (non General Medical Services)services, accept payment and issue receipts for same.
• Effectivecommunication with patients on all levels and via different mediums.
• Ensuretimely and accurate recording of patient data onto system one.
• Supportthe GPs, patients and Pharmacists in the issuing of prescriptions forauthorisation.
• Premises: Openup premises at the start of the day when first to arrive, de-activate alarm andmake all necessary preparations to receive patients. Whenlast to leave at the end of the day, ensure that the building is totallysecured, internal lights are off and the alarm activated.
• Undertakeany other additional duties appropriate to the post as requested by the Frontof House/Practice Managers.

Health & Safety:

Under the Health & Safety atWork Act 1974 it is the responsibility of the individual employees at everylevel to take care of their own health and safety at work and that of otherswho may be affected by their acts at work.This includes co-operating with management in complying with health andsafety obligations particularly by reporting promptly any defects, risks orpotential hazards.

The post holder must adhere to thecurrent Fire Policy which includes attending training sessions as required.

The partnership has policiescovering equal opportunities and harassment.These policies are accepted as good practice. The aim is to ensure that no colleagues,potential employees, patients or clients are harassed or receive lessfavourable treatment on the grounds of disability, age, sex, sexualorientation, marital status, colour, religion or ethnic/national origin.

Confidentiality:

The post holder must not, eitherduring employment with the partnership or afterwards, disclose any information ofa confidential nature relating to the business carried out by the partnership,its associated companies, suppliers or patients except to officials andpartners whose duty it is to know such information, or make use of anyfinancial or business secrets of the practice.A copy of the partnerships policy on confidentiality will be handed outwith the contract of employment.

Equalityand Diversity:

Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:

• Actingin a way that recognises the importance of peoples rights, interpretingthem in a way that is consistent with practice procedures and policies,and current legislation
• Respectingthe privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behavingin a manner which is welcoming to and of the individual, is non-judgmentaland respects their circumstances, feelings priorities and rights.

Thepost-holder will participate in any training programme implemented by the practiceas part of this employment, such training to include:

• Participation in an annual PADRreviews, Information Governance Training etc.
• Taking responsibility for owndevelopment, learning and performance and demonstrating skills andactivities to others who are undertaking similar work.

Communication:

The post-holder should recognise the importance ofeffective communication within the team and will strive to:

• Communicate effectively with allteam members;
• Communicate effectively withpatients and carers;
• Communicate effectively withother organisations;
• Recognise peoples needs foralternative methods of communication and respond accordingly, in line withthe Practice Accessible Information Standard.

Contributionto the implementation of services:

Thepost-holder will:

• Apply practice policies,standards and guidance;
• Discuss with other members ofthe team how the policies, standards and guidelines will affect own work;
• Participate in audit whereappropriate.

Note: This job description outlines themain duties and responsibilities of the position and is designed for thebenefit of both the post holder and Scartho Medical Centre in understanding theprime functions of the post. It shouldnot be regarded as exclusive nor exhaustive as there may be other duties andresponsibilities associated with and covered by the grading of the post.

Person Specification Qualifications

• GCSE Grade A-D in English and Maths (or equivalent)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.