Medical Receptionist / Care Navigator

A vacancy has arisen at Castlefields Health Centre for the role of a Medical Receptionist / Care Navigator.

The post is for 16 hours per week and to suit the needs of the business, the hours will be worked between the hours of 08.00am - 18.30pm Wednesday to Friday.

Main duties of the job

Experience of dealing with the public is essential. The successful candidate will possess a calm, kind and caring manner, have the ability to work under pressure, be organised, have a willingness to learn and the ability to use computer systems. Experience of Emis Web would be a great asset but is not essential.

About us

Castlefields Health Centre based in Runcorn, Cheshire, is a friendly, supportive, high achieving, dynamic & innovative 8 Partner PMS practice, dedicated to serving a deprived population.

Forming part of Runcorn PCN, we provide a highly committed & caring service to our 15,400 patients & are looking to add to our already wonderful team by recruiting an enthusiastic & forward thinking Care Navigator.

Castlefields Health Centre's highly motivated clinical teams consist of: 8 GP Partners, 5 Salaried GPs, 3 ANPs (one specialising in the care of over 75s, another in mental health), 4 Practice Nurses, HCAs/Assistant Practitioner, Practice Employed Counsellor, Clinical Pharmacist, SCIP Worker, Community Matron & we embrace Social prescribing with the wonderful Wellbeing Enterprises.

We are proud to consistently excel with QOF & participate in many enhanced services.

We are a training Practice with three of our GP partners being GP trainers.

Tel: (Days of work: Mon, Tue, Thur, Fri)

Job responsibilities

• To carry out a range of reception and administrative tasks on a day to day basis
• Assist patients with accessing medical care via Accurx Total Triage
• Assist and direct patients in accessing the appropriate services or healthcare professional in a courteous, efficient and effective way
• Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
• Acknowledge a patient's arrival at the reception
• Ensure the appointment system is run efficiently
• Monitor the flow of patients to and from consulting rooms
• Use clinical system EMIS Web for all patient related activities
• Deal with all general enquiries, explain procedures and make new and follow-up appointments
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
• Participate on a daily basis in task management and ensure that tasks are kept up-to-date at all times
• Sorting the mail, scan letters, file records
• Email - deal with incoming emails

Experience

• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.