Medical Administrator - Private Clinic

Hybrid working: Three days in clinic and two days remote, with on site parking available

Working hours: 12pm to 8pm (flexible), with the option to work on Saturday instead of one weekday

Theis Clinic is an award winning private psychiatry practice in North West London, seeking an exceptional medical administrator to join our team. This is a high trust, front facing role within a busy and respected clinical service. It requires judgement, discretion, and consistently high standards. You will support senior clinicians and interact with patients who may be anxious or vulnerable. We are not looking for a typical receptionist; we need someone capable, composed, and genuinely invested in doing things properly.

Role

You will play a central role in ensuring the clinic runs efficiently, calmly, and professionally at all times.

Key Responsibilities

• Managing appointment requests and triaging enquiries
• Communicating clearly and sensitively with patients
• Liaising with GPs, insurers, and healthcare professionals
• Delivering a polished and discreet front of house experience
• Maintaining high standards across the clinic environment
• Opening and closing the clinic
• Supporting senior clinicians and the Medical Director
• Managing inboxes and administrative workflows with accuracy

Candidate Profile

• High personal standards and strong attention to detail
• Highly organised, reliable, and proactive
• Sound judgement and ability to work independently
• Calm, emotionally intelligent, and professional
• Clear and confident communicator

Requirements

• Experience in a client facing administrative or receptionist role preferred
• Private medical or healthcare experience preferred
• Familiarity with Semble medical software advantageous
• A level (or equivalent) minimum; degree preferred
• Must be able to commute to NW3

Benefits

• Company phone and Apple equipment provided
• Social events, including team activities and annual dinner

For more information about the role, or to receive a personal recommendation, please contact our recruitment team. Tali - or Yael -