Marketing Cloud Onboarding Specialist - German Speaker

Marketing Cloud Customer Onboarding Specialist (Language - German)

The Marketing Cloud Onboarding Specialist helps new Salesforce customers get started successfully with Marketing Cloud. This is a customer-facing role focused on onboarding, guidance, and adoption. You'll work closely with customers during their early journey with Salesforce, helping them understand the platform, navigate setup, and build confidence using our products.

We're looking for someone who is technically curious, organised, a strong communicator, and comfortable working directly with customers in a fast-moving environment.

What You'll Do

• Act as a key onboarding contact for new customers
• Lead virtual onboarding sessions and walkthroughs
• Help customers understand core Marketing Cloud functionality and best practices
• Support customers as they begin using the platform in real business scenarios
• Partner with internal Salesforce teams to ensure a smooth onboarding experience
• Build strong customer relationships through clear communication and practical guidance
• Contribute to onboarding documentation, process improvements, and knowledge sharing within the team

Products You May Support

• Marketing Cloud Engagement
• Account Engagement (Pardot)
• Personalisation
• Intelligence (Datorama)

Some are not expected to be an expert in every product from day one. Curiosity, adaptability, and willingness to learn are important.

What We're Looking For

• Fluent in both English and German (required)
• 2+ years of work experience
• Marketing Cloud knowledge preferred
• Experience in a customer-facing role such as onboarding, support, customer success, implementation, or technical advisory
• Strong communication and presentation skills
• Comfortable explaining technical concepts to different audiences
• Ability to manage multiple priorities and work independently
• Interest in technology, digital marketing, and customer experience platforms

Nice to Have

• Experience with Salesforce or CRM platforms
• Marketing Cloud knowledge or certifications

Experience delivering onboarding, training, or customer enablement sessions

Understanding of email marketing, automation, or customer engagement platforms

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. This policy applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.