Market Coach - Midlands

Market Coach - Midlands

Department: Operations - Restaurants

Employment Type: Full Time

Location: Splendid Hospitality Group - Restaurants

Compensation: £70,000 - £80,000 / year

Description

As Market Coach, you'll play a pivotal role in driving the performance of our quick service restaurants across the Midlands. You'll lead through others, coach and develop Area Coaches, and make sure our restaurants consistently deliver an exceptional experience for our guests and our people.

This is a senior operational leadership role where you'll have full accountability for the financial, operational and people performance of your market. You'll turn our QSR strategy into action, identify opportunities for growth and build the capability needed to deliver long-term success.

Working closely with our QSR leadership team and restaurant teams, you'll be an ambassador for our QSR division, building strong relationships with internal and external stakeholders and ensuring our values and strategic priorities come to life across the market.

What You Will Do In This Splendid Role

Guest experience

• Embed a guest-first mindset across the market, ensuring ACs and RGMs deliver high standards across product quality, service, cleanliness, speed and accuracy.
• Use KFC Listens and Success Routines to identify opportunities, build action plans and drive continuous improvement.
• Coach ACs to solve problems that improve both guest satisfaction and profitability.

Team

• Lead, coach and develop Area Coaches, including performance management, in partnership with People and senior leadership.
• Own the training, certification and development of restaurant management teams, including RGM, ARGM and Team Leaders.
• Work with HRBP to deliver the bench plan, strengthen succession and ensure key vacancies are filled.

Financial performance

• Hold full P&L responsibility for the market, driving sales and managing product, labour and other controllable costs.
• Set market strategy and manage the overall budget, approving operating expenditure within agreed guidelines.
• Use commercial insight to balance financial performance with guest and people priorities.

Stakeholders & governance

• Ensure compliance with health & safety legislation and QSR and Splendid Hospitality Group policies, audits and operational routines.
• Lead Period Business Reviews and Market Meetings, using performance insight to agree priorities and actions.
• Build strong relationships across Operations and wider stakeholders, representing the QSR division and supporting additional strategic projects.

What Makes You Splendid

We're looking for a commercially minded, people-focused leader who can influence at market level and bring energy, pace and accountability to everything they do.

You'll bring:

• Proven ability to influence senior leaders, with strong written and verbal communication skills.
• A strategic and analytical mindset, using insight and data to drive change and improve market performance.
• A strong action-oriented approach, with the organisation and attention to detail needed to manage complex processes effectively.
• The ability to lead with integrity and empathy, building an inclusive, high-performing culture through coaching and empowerment.
• Strong planning and organisational skills, with the ability to manage large teams and operational processes while maintaining consistent performance.

We live by our values, and we'd love you to bring them to life every day:

• Honest - You act with integrity and accountability, deliver on your commitments and ensure reporting is accurate and transparent.
• Nimble - You make timely decisions, adapt quickly to changing priorities and remove blockers to keep things moving.
• Brilliant - You set high standards, challenge yourself and others to improve, and focus on quality, efficiency and strong commercial results.
• Open - You collaborate, build trusted relationships and create an inclusive, supportive environment where people can thrive.

Our Splendid Benefits

When you join Splendid, you will enjoy a reward package to support your lifestyle, wellbeing and career. Here are just some of the benefits on offer:

• Employee Assistance Programme (EAP) - confidential wellbeing support whenever you need it with 24/7 access to remote GP appointments.
• Hotel Room Discounts - stay with us or our partner hotels at special team rates including discounted rates for friends and family.
• Food & Beverage Discounts - enjoy meals and drinks at reduced prices across our hotels.
• Life Assurance - peace of mind for you and your loved ones.
• Salary Sacrifice - Car Scheme - Our team members can enjoy the ultimate benefit of driving a brand new, fully insured and maintained car for a fixed monthly amount taken from their salary.
• Stream - access your earned wages up to 50% whenever you need them giving you financial flexibility and Highstreet discounts available.
• Pension - Auto enrolment into the company pension scheme.
• Learning & Development - Opportunities available to progress your skills and career.