Marcus by Goldman Sachs, Commercial Product Strategist, Executive Director, Dublin

OUR IMPACT

Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct to consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading edge technology, data, and design.

Marcus by Goldman Sachs

As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers.

YOUR IMPACT

Marcus by Goldman Sachs is looking for a commercial and customer focussed Commercial Product Strategist to join our growing team. The ideal candidate has deep knowledge of retail deposits markets, is extremely resourceful & knowledgeable with prior experience of launching/managing successful products, partnering and collaborating with various teams, and driving decision making across cross functional groups.

As a senior member of the team, you will be working closely with leadership, and your influence will be felt across the organisation through strategic leadership, operational excellence, and effective stakeholder management. You will play a crucial role in driving business performance by providing insightful analysis and recommendations that shape decision making at the highest levels. Your ability to manage complex projects, streamline processes, and anticipate business challenges will ensure the seamless delivery of key initiatives and contribute to the organisation's continued growth and success.

In this role you will be responsible for partnering with key teams across the business including Operations, Engineering, Product Owners, Marketing and Legal & Compliance to lead recommendations and drive decision making. Your expertise in fostering cross functional collaboration will enable you to bridge gaps between teams, ensuring alignment with organisational objectives and regulatory requirements.

What you'll do

• Lead the design and management of savings products through their full lifecycle to meet customers' needs and deliver a best-in class experience, leveraging digital channels
• Lead & deliver commercial objectives including growth and financial targets
• Drive product initiatives and make recommendations to enhance customer and product propositions
• Own delivery of agreed product changes, including pricing, to manage commercial performance and to ensure good customer outcomes
• Maintain a full understanding of relevant compliance and local market regulatory issues
• Monitor product performance and analyse existing customer behaviour to recommend changes
• Maintain and manage forward looking view to develop and refine the product range including developing detailed business cases to support recommendations
• Maintain and refine roadmap/backlog of change items
• Develop and monitor risk metrics, identifying issues and making recommendations to ensure fair treatment of customers
• Recommend, lead and support the delivery of operational and technology changes acting as a subject matter expert
• Support execution of marketing campaign activity to engage, retain & increase balances across the customer base
• Partner with marketing teams to deliver agreed tasks to support the marketing acquisition plan
• Partner with Customer Care and Operations teams to deliver agreed tasks to ensure that products are implemented and supported seamlessly and consistently across channels
• Regularly assess and review products against customer needs and macro or market factors making sure products, services and proposition remain fit for purpose and provide good customer outcomes

What we're looking for

• Self directed team player, with a proven ability to drive high performance and work independently or in a team oriented and fast paced environment
• Proven ability to lead by example, with a positive attitude
• Excellent communication, presentation and interpersonal skills
• Good analytical, problem solving, project management and program management skills
• Ability to balance strategic focus with tactical implementation/execution
• Ability to collaborate with various business partners and ensuring strong stakeholder management with senior leadership and 2nd line partners
• Ability to interact and influence at all levels and across functions
• Ability to effectively manage multiple projects at the same time
• Strong sense of detail and urgency, with the ability to motivate others to deliver

Requirements

• Significant retail banking experience within a large incumbent or fintech with extensive experience in retail consumer product management and savings markets
• Subject matter expert in savings products and segments including interest rate / pricing dynamics
• Comprehensive knowledge of banking, trends, consumer behaviour and relevant local regulations
• Good understanding of the relative liquidity value of different types of deposits
• Experience of working in a product team on both technical and commercial aspects of the product
• Experience of working and delivering in an agile environment
• Experience managing material outsourcing relationships
• Experience in managing collaborative & functioning vendor / outsourcing relationships in line with contractual commitments
• Bachelor's degree ideally in a relevant field

About Goldman Sachs

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firm wide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at

Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, colour, religion, sex, national origin, age, veteran status, disability, or any other characteristic protected by applicable law.

Healthcare & Medical Insurance

We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short term disability, long term disability, life, accidental death, labour accident and business travel accident insurance.

Financial Wellness & Retirement

We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities.

Health Services

We offer a medical advocacy service for employees and family members facing critical health situations, and counselling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Programme. We also offer state of the art on site health centres in certain offices.

Fitness

To encourage employees to live a healthy and active lifestyle, some of our offices feature on site fitness centres. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre approved amount).

Child Care & Family Care

We offer on site child care centres that provide full time and emergency back up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counselling services, expectant parent resources and transitional programmes for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

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