Managing Director - Group Operations

Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we're more than that. Our mission? To make IoT management a breeze for any device, anywhere. With over 18 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain.

Innovation is in our DNA, and we have an insatiable hunger to 'wow'! While we may not always get it right, our drive to collaborate, innovate, and achieve top notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.

IoT a fancy acronym or a secret code?

The Internet of Things (IoT) is like the magical glue that keeps the world connected! From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere-even if you don't realize it. At Wireless Logic, we provide cutting edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.

The Opportunity

We are seeking an exceptional Managing Director - Operations to lead and scale the operational backbone of Wireless Logic. This role is accountable for the end to end operational performance of the business, ensuring that we can sell, deliver, bill, support, comply and govern effectively at scale. You will play a critical role in enabling growth while ensuring operational control, consistency, and resilience across a complex, international organisation.

Working in close partnership with the wider executive team, this role ensures alignment between service delivery, platform reliability and change, supporting a high availability, regulated and product led business. This is a highly strategic and hands on leadership role requiring strong commercial, operational and governance expertise.

What You'll Own Enterprise Operations

Lead the Group's end to end operational performance, ensuring the business delivers a consistent, scalable and customer centric operating model capable of supporting continued international growth.

You'll be accountable for:

• Customer Service & Service Delivery
• Contract to Cash
• Internal Business Systems
• Compliance & Quality
• ESG
• Legal Governance
• Operational Excellence

You'll ensure operational execution is predictable, efficient and aligned to the Group's strategic ambitions.

Customer Experience & Service Excellence

• Champion an operational culture centred around exceptional customer outcomes. You'll own the customer service operating model, ensuring every interaction reflects Wireless Logic's commitment to quality, responsiveness and reliability. Working closely with Technology, you'll ensure operational resilience during incidents, effective service recovery and continuous improvement of the customer experience. Success will be measured not only by SLA achievement, but by customer satisfaction, loyalty and long term value.

Commercial Operations & Revenue Performance

• Ensure Wireless Logic can scale commercially without compromising operational control. You'll oversee the entire commercial lifecycle-from customer onboarding through to billing and revenue collection-ensuring accuracy, efficiency and a seamless customer experience. Working closely with the CFO, you'll strengthen operational controls, protect revenue integrity and optimise margin through simplified, scalable operating processes.

Operational Transformation & Business Enablement

• Lead the continuous evolution of the Group's operating model. You'll simplify processes, improve business systems and drive automation to create an organisation that is increasingly efficient, scalable and data driven. Your focus will be on reducing complexity, improving productivity and enabling colleagues across the business to operate more effectively.
• Establish a best in class operational governance framework that provides confidence to customers, regulators, investors and the Board. You'll oversee compliance, quality, ESG and legal governance, ensuring robust controls are embedded across the organisation while maintaining the agility required within a fast growing technology business. You'll create clear accountability, effective decision making and disciplined operational execution across every function.
• As a key member of the Executive Leadership Team, you'll translate strategy into operational reality. Working in close partnership with the CEO, CFO, Managing Director of Technology and Chief Product & Marketing Officer, you'll balance customer experience, commercial performance and operational excellence while helping shape the long term direction of the Group. You'll build a high performing operations organisation characterised by collaboration, accountability and continuous improvement.

What Success Looks Like

Success in this role will be measured by your ability to:

• Deliver exceptional customer satisfaction and consistently achieve service performance targets.
• Build an operating model capable of supporting continued international growth.
• Improve operational efficiency while reducing cost to serve.
• Strengthen commercial execution and protect revenue through robust operational controls.
• Simplify business processes and improve organisational productivity.
• Embed strong governance, compliance and risk management across the Group.
• Build a culture of accountability, continuous improvement and operational excellence.
• Provide confidence to the Executive Team, Board and investors through predictable, high quality execution.

Required Experience & Attributes

• Proven experience in a senior operational leadership role within a complex, international business
• Strong background in telecoms, IoT, SaaS, or subscription based environments
• Demonstrated success in building and scaling end to end operating models
• Deep understanding of commercial lifecycle management (Contract to Cash)
• Experience operating in regulated or compliance heavy environments
• Strong financial and commercial acumen, including margin and cost to serve management
• Experience working in private equity backed or high growth organisations is highly desirable