Manager, Vendor Consultant, AVS-NOP

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Team Manager, Vendor Consultants Team - RBS AVS
As a Vendor Consultants Manager in Retail Business Services (RBS), you will shape and deliver strategy for managing Amazon vendors. You will lead a team of Vendor Consultants responsible for managing business growth for influential Selling Partners (vendors) on Amazon, ensuring satisfaction through a high level of service and operational standards.

Responsibilities

• Lead a team of Vendor Consultants, prioritizing strategic initiatives and providing escalation support as needed.
• Measure success by the performance of internal teams on input metrics and the impact of vendors in creating a great customer experience.
• Identify, act upon, or advise on improvements to business input metrics that drive growth and improve end customer experience in collaboration with other Amazon programs and teams.
• Manage end to end goal setting for the team to align with organizational goals.
• Build relationships with stakeholders across the portfolio, proactively developing joint business plan action items and acting as a point of escalation for issues, questions, and concerns.
• Act as a thought leader in defining success criteria and understanding the business needs of Selling Partners in an ever changing environment.
• Lead recruiting and hiring efforts across the direct team and broader organization.
• Manage stakeholder needs and monitor complexity through efficient resource allocation of Vendor Consultants.
• Monitor stakeholder satisfaction survey results to analyze trends and establish improvement plans, managing expectations with Vendor Consultants as appropriate.

Basic Qualifications

• 6+ years of digital advertising and client facing roles with a focus on data analysis experience.
• Bachelor's degree.
• Experience analyzing data and best practices to assess performance drivers.
• Experience influencing internal and external stakeholders.
• Experience with sales CRM tools such as Salesforce or similar software.

Preferred Qualifications

• 2+ years of mentoring, leading, and coaching experience.

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