Manager Program Management

Job Description:

Job Title - Manager Programme Management

Type: Permanent, Full-Time

Role Overview

The Programme Manager role is responsible for leading the delivery of a complex, multi-stream, multi-year programme, involving the implementation and on-boarding of DXC Assure products to a major insurance client. This is a pivotal role on a flagship programme with high visibility across DXC senior management.

Key Responsibilities

Delivery Leadership

• Lead the delivery of a complex insurance implementation programme involving multiple workstreams (Discovery, Product Development, Implementation, Data Migration)
• Define and manage delivery approaches (Agile, Waterfall, Hybrid)
• Manage project managers assigned to each stream, ensuring alignment with overall program goals.
• Collaborate and negotiate with internal product development teams to align and deliver solutions to client requirements
• Develop and manage programme level plans that incorporate project stream plans, recognizing and managing cross stream dependencies and ensuring resources are correctly aligned across the programme.
• Implement a culture of continuous improvement within the programme to enhance efficiency, reduce waste and improve quality

Client Engagement

• Serve as the primary liaison between DXC and the client, managing expectations, escalations and strategic alignment
• Build and nurture strong client relationships, acting as a trusted advisor and ensuring long-term partnership success
• Represent DXC's delivery team and resources.
• Ensure client satisfaction and identify growth opportunities.

Programme Governance & Scope Management

• Implement and oversee program governance, risk management, and reporting
• Understand and manage programme scope within contractual boundaries.
• Align delivery with client expectations and manage scope changes.
• Maintain programme documentation and reporting cadence.
• Support preparation and negotiation of Statements of Work

3. Financial Oversight

• Own the programme budget, including forecasting and variance analysis.
• Track costs and ensure financial alignment across projects.
• Oversee time bookings and resource allocations.

4. Stakeholder & Resource Management

• Identify and engage stakeholders with clear role definitions.
• Develop communication strategies and maintain governance forums.
• Collaborate with capability managers to assign and manage resources.

5. Risk & Issue Management

• Proactively identify, assess, and mitigate risks.
• Escalate and resolve issues to maintain programme momentum.

Key Attributes & Skills

• Experience: 7+ years in programme/project management, ideally in insurance or financial services and involving the implementation and on-boarding of insurance software solutions.
• Leadership: Proven ability to lead cross-functional teams and manage complex programmes. Ability to navigate complex organizational structures and drive consensus. Strategic thinker with a hands-on approach to problem-solving.
• Communication: Strong stakeholder engagement and reporting skills.
• Financial Acumen: Budget ownership and cost control expertise.
• Methodologies: Proficiency in Agile, Waterfall, and hybrid delivery models.
• Certifications: PMP, PgMP, or equivalent are advantageous.
• Tools: Familiarity with project management tools and enterprise delivery frameworks.