Managed Services RegOps Lead

Job Title: Manager-Managed Services Team Lead

Location: London

Department: Cappitech Consulting

Reports To: Functional Manager Managed Services Team

Grade Level (for internal use): 10

Job Summary

Managed Services Team Lead for Regulatory Operations in Transaction Reporting will oversee the transaction reporting process to ensure compliance with regulatory requirements. This role will involve managing a team developing and implementing operational strategies and collaborating with various stakeholders to enhance reporting efficiency and accuracy.

Position Summary

We are looking for a candidate who can provide exceptional customer experience to a broad range of clients and ensure the fast and effective management of client workflows to join the S&P Cappitech Support team. The ideal candidate will be comfortable communicating with clients, answering regulatory queries and resolving daily reporting issues. Ideally the candidate will have some experience in EMIR, MiFID, ASIC, CFTC, SEC and/or comparable roles that are client facing and require a high degree of technical competence.

Duties and Accountabilities

• 4 6 relevant years of experience in managing a team in the transaction reporting domain
• Dealing with customer enquiries and requests and managing them efficiently and in a timely manner until resolution
• Helping clients understand how the solution works and how to resolve reporting issues
• Involvement in client training and site visits
• Escalate issues in a timely manner and ensure follow up and resolution
• Assist in validation or UAT for issue resolution
• Working on client specific projects

Experience

• Client facing experience
• Financial services experience preferred, particularly securities finance
• Knowledge of transaction reporting desired
• Ability to grasp concepts of a technical nature
• Advanced MS Excel skills preferred
• Understanding of SQL and API
• Knowledge of other vendor systems useful

Personal Competencies

• Strong analytical skills
• Be proactive and able to work independently
• Ability to listen, learn quickly and demonstrate initiative
• Good attention to detail
• Focused on delivery

Communication

• Must be an excellent written and verbal communicator
• Excellent interpersonal skills
• Able to easily adapt communication style in different situations
• Committed to high quality output
• Highly motivated, disciplined, confident and a team player. The ability to adjust to shifting priorities is a must
• Ability to collaborate effectively with team

Key Skills

Administrative Skills, Facilities Management, Biotechnology, Creative Production, Design and Estimation, Architecture

Employment Type: Full Time

Experience: years

Vacancy: 1

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.