Major Works Project Coordinator

Location: Luton

Salary: £25,000 per annum, plus benefits

Contract: Permanent

Hours: Monday to Friday - 9am to 5pm (35 hours per week)

Why FirstPort?

FirstPort are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the most trusted and professional residential property management company.

By joining us as a Major Works Project Co ordinator, you will play a pivotal role in achieving our vision:

• Impactful Work: You will directly support FirstPort's mission to elevate industry standards and provide an exceptional service to our customers.
• Professional Growth: With access to accredited training and development programmes, you will be empowered to reach your potential.
• Supportive Environment: We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.
• A Future of Opportunity: Be part of a forward thinking organisation that is shaping the future of residential property management in the UK.

Our Leadership Principles

• Collaborative: We work together, combining expertise to deliver outstanding outcomes for our customers.
• Consistent: We deliver dependable results, building trust with customers and colleagues.
• Simple: We simplify the complex, ensuring our financial processes are straightforward and understood.
• Clear: We communicate with clarity, making information accessible and transparent to all stakeholders.

Your Role, Your Impact

As a Major Works Project Co ordinator, you will be responsible for delivering accurate and efficient section 20 requirements throughout, analysing major works requirements and producing reports on a regular and ad hoc basis as required. You will also be required to manage efficient input into IT systems to support the major works remit. This role will report into the Major Works Team Leader.

Key Responsibilities

• Managing the progression of major works projects, through all stages of the section 20 process.
• Highlighting and resolving blockages/issues within the lifecycle of each project.
• Working on a balanced caseload of individual projects, as part of the existing team.
• Ensuring effective and timely updates to the property manager on any development specific issues relating to the major works and long term projects.
• Collaborating with the customer service and operations departments and sharing development specific knowledge and information in relation to long term projects.
• Processing and responding to written communication professionally and in accordance with targets and service level agreements set by the MS management team.
• Taking responsibility and ownership of individual workload, ensuring that all tasked work relating to major works/long term projects from Property Managers, residents, contractors or any other customer is undertaken in accordance with the service level agreement.

Required Skills & Qualifications

• Intermediate IT competency.
• Confident, articulate communicator - both orally and in writing; able to build relationships with all levels of stakeholder with a resolution-focused mentality.
• Efficient in maintaining administration and record keeping electronically.
• Demonstrable ability to deal with problems and challenges effectively.
• Ability to work under pressure, be resilient, and prioritise and manage time effectively.

What's in it for you?

Our employees receive competitive salaries and a range of benefit packages, including private medical insurance, pension contributions, and life assurance. We also offer exclusive discounts on additional benefits to help you and your family maximise your money, safeguard your future, and look after your health, such as discounted gym memberships for all colleagues.

Diversity

We're committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support through the recruitment and onboarding process.

Ready to make a difference?

If you're ready to take the next step in your career and make a difference, we'd love to hear from you.

All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.

Elevate your career. Reset the standard. Join FirstPort.