Maintenance Support Officer - AR

Job Description

Job Title: Maintenance Support Officer
Location: Mainly remote (occasional office attendance required)
Reporting to: Team Leader

Role Overview

The Maintenance Support Officer plays a key role in supporting the housing repairs service by coordinating repair requests, liaising with contractors and residents, and ensuring timely and effective resolution of maintenance issues.

Key Responsibilities

• Monitor and manage the housing repairs inbox, triaging and allocating enquiries to the appropriate teams
• Raise purchase orders and process invoices using internal systems (e.g. NEC, Business World)
• Contact tenants to discuss repair issues and arrange inspections or access
• Liaise with contractors (e.g. CARDO) to resolve queries such as access, contact details, and job requirements
• Provide essential property information (e.g. asbestos surveys) to support repair works
• Collate and submit disrepair information for legal purposes
• Arrange inspections with surveyors and coordinate with residents
• Submit out-of-hours reports to contractors where required
• Respond to enquiries from tenants and leaseholders via phone and email

Skills & Experience

• Experience within housing, ideally social housing or a local authority
• Strong communication skills, with the ability to handle challenging conversations
• Good organisational skills and ability to manage multiple tasks
• Experience liaising with contractors and residents
• प्रश सन attention to detail, particularly when handling financial or legal information

Additional Information

• Predominantly home-based with occasional office attendance for meetings
• Flexibility required to ensure service coverage throughout the day
• Training will be provided where necessary