Maintenance Manager

The Hotel

The Dixon, Tower Bridge, an award-winning boutique style hotel part of Autograph Collection Hotels opened its doors in late 2018. Taking centre stage in the Tower Bridge neighbourhood on Tooley Street, The Dixon, Tower Bridge, Autograph Collection is the new cultural hub for the capital's centre of artistic activity. The hotel wonLuxury Hotel of the Year in Londontitle at the Travel & Hospitality Awards 2024 andEngland's Leading Design Hotel 2025at the World Travel Awards.
Named after John Dixon Butler, the architect who originally constructed the building in 1905 as a Magistrates Court and police station, the hotel takes inspiration from the area's vibrant cultural heritage, while also capturing its new wave of creative cool.

The 193 rooms will redefine the traditional boutique hotel by seamlessly incorporating the local neighbourhood's culture through an artful mix of heritage design. Think simple brickwork, tall windows and modern furniture from British designers that will sit alongside more classic pieces, whilst curated artworks from local artists will hang on the walls.?

Cleverly reflecting the buildings purpose as a courtroom, the restaurant will serve as a neighbourhood oasis that will welcome not only hotel guests but also the local trade.

What we offer

• Staff rate across all Marriott brands and across the Dominus hotel portfolio
• Your Inspirational Stay - a night in the hotel and enjoy dinner, bed and breakfast with a plus one (T&C's apply)
• Additional annual leave entitlement based on length of service
• Impact Day, paid day to support your charity of choice
• Development opportunity across the Dominus hotels portfolio, including Marriott and Hilton brands
• Staff events and recognition schemes
• Access to Employee Assistance Program (EAP)
• Season Travel Ticket Loan
• Cycle To Work Scheme
• Refer A Friend Scheme - get rewarded when they join the team
• A collaborative team culture where people thrive together and a place where you can be your true authentic self

About the role

We are looking for an organised Maintenance Manager to join our team! You will ensure all aspects of hotel maintenance and property are kept to the very best standards and in line with all relevant health and safety legislature and procedures. You will also keep an organised and secure maintenance office, be responsible for the efficient operation of the hotel property and all its equipment, and create and maintain the preventative maintenance plan. You will play a key part in organising and managing service contracts, receiving quotes for ad-hoc requirements, and be the main contact for all contractors. You will keep up to date with the maintenance log to ensure jobs are completed efficiently so that guest satisfactions are met during their stay.

Key responsibilities

• Manage recruitment and retention of the team to ensure quality team members are recruited and retained.
• Overlook the team and their development plans.
• To seek ways to maintain, improve and effectively work with the Front of House and Housekeeping departments.
• Supervise, motivate, and drive the team in the performance of their duties, with special focus on Marriott Brand Standards.
• Attend to any guest comments brought to our attention and deal with these efficiently and courteously. Readily available to attend any quest questions and enquires providing adequate response to them.
• Ensures that data accuracy standards are followed.
• Understands and is conversant with the Computer Systems in place, Marriott Global Source, Guest Voice and any other relevant systems.
• To attend monthly and weekly regular departmental meetings ensuring objectives are reviewed and results monitored, and minutes recorded as required and shared with team e.g.: Health & Safety meeting, P&L meeting.
• To be aware and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.
• Maintain all crucial records like COSSH, carpet cleaning and other relevant trainings.
• To be fully conversant with the Hotel Emergency and Evacuation procedures and ensure departmental Risk Assessments are all complied, and the team trained.
• Ensuring compliance, prevention and optimum efficiency for Health & Safety, Fire Safety, Water health & safety, security, asset protection, etc.
• Work closely with suppliers to ensure quality delivery of service and contract compliance.
• Keep payroll margin in line with the departmental budget.
• Ensure tender process is followed for selecting suppliers and that the optimum supplier is selected in line with the Company's tender process.

About you

• Previous experience in a fast paced upmarket hotel environment in a similar role is essential.
• Preferably has electrical NVQ or equivalent external engineering qualification and is familiar with Opera, advanced user of Microsoft Office, MaintainX, etc
• Excellent knowledge of Health & Safety, Fire Safety, building codes, laws and regulations and all role related statutory requirements, promoting a safety conscious working environment at all times.
• Approachable, professional with excellent leadership skills.
• Strong communication skills through a variety of means.
• Driven, passionate and willing to grow your career within the industry.
• Meticulous eye for detail along with ability to work under pressure.