Maintenance Consultant

Overview

Linley and Simpson, part of Lomond, is a leading network of lettings and estate agencies. We have 23 offices and over 350 staff assisting customers. We are looking for a Maintenance Consultant for a full time, permanent position in Horsforth. The salary is £25,000 per year.

Responsibilities

• Deal with tenants over the telephone and via email regarding maintenance issues.
• Identify the problem and assess whether a contractor is required or if the issue is a user error.
• Liaise with landlords, tenants and contractors to facilitate a prompt, professional repair and maintenance process, keeping all parties fully informed and obtaining all necessary consents.

Qualifications

• Self motivated, well organised and experienced in a customer service environment.
• Excellent administrative skills and attention to detail.
• IT literacy.
• Previous experience in a similar role is an advantage; basic knowledge of household maintenance issues is sufficient as a full training programme will be provided for candidates with the right qualities.

Benefits

• Smart spending app with discounts at over 900 retailers and wellbeing resources.
• Employee Assistance Programme offering free counselling support.
• Smart Tech Scheme for gadgets and appliances.
• Cycle2Work Scheme to reduce carbon footprint.
• Enhanced family friendly leave for maternity, paternity, adoption and IVF.
• Competitive base pay with incentive commission and performance bonuses.
• Celebration of loyalty with special days and anniversaries.
• Employer contributed pension scheme.
• Funding for professional qualifications and career development.
• Company socials to foster teamwork and enjoyment.