Mail Support Representative

At XPS Group we operate a hybrid/flexible working style. We are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, sexual orientation, religion or belief. As part of our Disability Confident pledge we run the 'Offer an interview' scheme at XPS. If you have a disability and meet the 'essential criteria' described in the person specification for the role being applied for, you are guaranteed an interview. Access to the Disability Confident scheme simply requires you to (1) show you meet the essential criteria described in the person specification, and (2) in the Offer an Interview Scheme section on our application form tick the box for 'do you wish to be considered under the Guaranteed Interview Scheme?' If you are successful in your application you undertake pre employment checks which include: Right to Work confirmation, DBS Disclosure check, Qualification checks, Employment and/or educational references covering five years and satisfactory credit check. If you have any questions or require further assistance, please email

Mail Support Representative

Middlesbrough

Contractual hours: 36.25 hours per week
Job category/type - XPS Administration
Date posted: 13/05/2026
Job reference: REQ003633

About XPS Group

XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.

About the Role

Our teams of pension administrators provide services to a wide range of trust based company pension schemes, including defined benefit, defined contribution, career average revalued earnings, and hybrid schemes. Our range of pensions administration services includes scheme administration, communication, scam identification, payroll services, pension scheme accounting, de risking projects and technical consultancy.

Our administrative approach is scheme based; one team is responsible for every aspect of each client's service, enabling us to build the best possible relationships and provide the clarity of focus each scheme deserves.

Ultimately, pension schemes are there for their members; we place just as much emphasis on delivering excellent customer service as we do on technical proficiency and quality control.

Key Responsibilities

• Sorting, scanning and distribution of incoming post.
• Electronic indexing of correspondence and creation of workflow tasks using multiple systems.
• Printing and preparing letters and documents for outgoing post.
• Liaising with administration teams to resolve queries.
• Handling and processing of payment receipts, precious documents and returned mail.
• Monitoring email accounts and processing emails for administration teams.
• Providing extra administration support to the service delivery teams and general office duties.
• Converting paper documents into scanned images and undertaking mass scanning/indexing projects.
• Data cleansing - adding to and amending data held within the system.
• Providing phone cover and reception duties, answering queries raised by employees and clients.
• Additional ad hoc activities as required.
• Due to the changing nature of the business, the job holder may from time to time be required to undertake other activities of a similar nature that fall within their capabilities.

Your Profile

Essential:

• Previous office experience within an administrative role.
• Good communication skills.
• Good interpersonal skills.
• Ability to manage multiple tasks and prioritise effectively.
• Strong organisational, planning and prioritisation skills.
• Desire to improve standards and develop new procedures and working practice.

Qualifications:

• GCSE Maths and English

What We Offer

Enjoy a competitive salary, annual discretionary bonus, and 25 days' holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.

How to Apply

Interested candidates should submit applications via the 'Apply Now' option or contact for more information.

Equal Opportunities Statement

XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.

Eligibility

Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.

Who Are We

To find out more please visit: