Loyalty Manager

Loyalty Manager - Retail

Rate - £350 per day Inside IR35 (Total to umbrella)

Duration - 12 months

Location - London (Flexible)

An exciting opportunity has arisen for a Loyalty Manager to join a leading UK retail brand on a 12-month contract. This is a key role within the Customer team, focused on enhancing customer loyalty, driving member growth, and delivering value through engaging and innovative initiatives. You'll be working in a collaborative, customer-centric environment with hybrid flexibility and excellent benefits.

The Role

As Loyalty Manager, you will work closely with the Senior Loyalty Manager to develop and deliver loyalty propositions across both consumer and trade audiences. You'll lead loyalty campaigns, events, and reward initiatives to drive acquisition, retention and lifetime value. You'll also act as the guardian of the loyalty customer experience across all touchpoints, ensuring seamless delivery across journeys, channels, and services.

Key Responsibilities:

• Develop and deliver the loyalty roadmap and customer propositions
• Create and manage initiatives to grow membership and enhance member value
• Lead on loyalty events, surprise & delight offers and reward mechanisms
• Oversee operational management of the loyalty programme in collaboration with the Loyalty Ops team
• Partner with marketing, digital, data, commercial, and customer service teams to ensure seamless delivery
• Use data insights to improve performance and customer engagement
• Manage the customer journey across acquisition, onboarding, and retention stages

What We're Looking For

• Experience in developing and managing loyalty strategies and operations
• Strong understanding of loyalty programmes, industry trends, and compliance considerations
• Customer-first mindset with excellent stakeholder engagement skills
• Data-literate with the ability to generate insights and drive decisions
• Detail-oriented with strong project and cross-functional management skills
• Background in retail, hospitality, or E-commerce preferred

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.