LondonRemote: Lithuania Poland Portugal UK

Subject Matter Expert (Product)

Office: London Remote: Lithuania Poland Portugal UK

About Revolut

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products - including spending, saving, investing, exchanging, travelling, and more - help our 50+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Customer Support team is the public face of the company and provides first-class front-line support to our millions of customers. We're also internal customer champions, working with product teams to ensure customers stay at the forefront of everything Revolut does.

We're looking for a Subject Matter Product Expert with a customer support background to deliver great customer experiences and help improve Revolut's features and services.

What you'll be doing

• Providing UK Bank customers with an extremely high-level, personalised service to manage their issues end to end
• Delivering the highest level of customer service, without the need to follow extensive or specific communication rules
• Problem-solving customer issues to make sure outcomes are optimised for both customers and the business
• Collaborating with other teams internationally to tackle any customer issue
• Delivering a clear understanding of escalated cases to RBUK ExCo members via case summaries, including causes, aggravating factors, and suggested solutions
• Conducting thorough investigations and reports on root causes of escalations, suggesting actions to be taken to improve end-to-end customer service

What you'll need

• Fluency in English with exceptional communication and writing skills
• 1+ years experience in customer support
• Experience working with Atlassian Jira or Atlassian Service Desk
• The ability to explain complex issues in an easy and understandable way
• Self-motivation and a highly flexible approach to teamwork
• Great attention to detail and analytical skills

Nice to have

• Experience as a subject matter expert or second-line support representative

Compensation range

Other locations: Compensation will be discussed during the interview process. Final compensation will be determined based on the candidate's qualifications, skills, and previous experience.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles:

• Only apply through official Revolut channels. We don't use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with domain.
• We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it's a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice.

Benefits at Revolut

No ping pong tables or bean bag chairs, just benefits you actually want:

Get what you need to succeed

• Financial benefits that show we value your work
• Flexibility to work from home, the office or abroad
• A free Revolut Metal subscription loaded with perks
• Exciting events year-round so you can get to know your team

Revoluters always push through! We stopped listening to excuses a long time ago - we care about results. We believe that grit, determination, skill, smartness, and courage can break through almost any wall.

Deliver WOW

We love building great products, we love delighting our customers, we love turning the complexity of a chaotic world into the simplicity of a beautiful solution that truly solves customer needs.

Dream Team

We select, coach, and retain the top talent only and give them all the support to achieve greatness.

Never Settle

Revolut is for those who always strive for excellence, for those who want to become the best in the world at what they do, for those who would never settle for less. Revolut is for 10x people.

Think Deeper

Logic, reason, and common sense prevail over everything else in decision making at Revolut. We are open-minded, we listen, and we are always in search of the truth.