LOGISTICS MANAGER - HEALTHCARE

LOGISTICS MANAGER - HEALTHCARE

Salary: £40,000 - £45,000 per annum

Working Hours: Permanent, Full Time, 40 hours per week, Monday - Friday between the hours of 8am and 5pm

Location: Churchill Hospital, Oxford, OX3 7LE

G4S Facilities Management is looking for an experienced Logistics Manager to lead and develop the portering service at Churchill Hospital. Working in close collaboration with the Helpdesk Manager and the wider Soft Services team, you will ensure all activities meet contractual KPIs with a focus on mitigating financial deductions (Paymech). This role is pivotal in maintaining high standards of customer service through the effective training, mentoring, and support of the frontline workforce. As a critical link to the Head of Soft Services, the successful candidate will proactively manage operational challenges while ensuring strict adherence to company policies and safety standards.

Key Responsibilities

• Manage, coach, and support the Portering team across two healthcare contracts, identifying talent and addressing capability gaps.
• Lead on recruitment, appraisals, and attendance management, while proactively supporting staff welfare in liaison with HR and Occupational Health.
• Ensure 100% completion of statutory and mandatory training for yourself and the wider team.
• Coordinate team tasks to ensure all contractual standards and business continuity procedures are met.
• Act as the lead for investigating incidents or performance concerns, ensuring swift resolution and service improvement.
• Produce accurate operational reports for internal and external stakeholders.
• Provide professional expertise and management recommendations to the senior leadership team.
• Sustain effective communication with clinical and non-clinical partners to ensure seamless service integration.
• Maintain rigorous financial controls, including the oversight of overtime and the production of accurate financial reports.
• Monitor and process all recharging work to ensure timely billing and recovery of costs.

Essential

• Proven experience in managing both planned and reactive workloads in a fast-paced environment.
• Skilled in conducting audits and maintaining high-quality service standards.
• A methodical approach to troubleshooting, with the ability to identify and implement effective solutions.
• Strong IT skills and the ability to manage multiple priorities simultaneously to ensure seamless service delivery.
• To produce accurate reports for all stakeholders as required.
• To collaborate with Portering Supervisors to ensure maximum use of departmental resources.
• To coordinate and provide guidance on the use of Portering software systems.
• Ability to motivate, organise, and coordinate multidisciplinary teams effectively.
• To deliver efficient and effective rotas within budgetary limits.
• Exceptional verbal and written communication skills, with the diplomacy to engage with colleagues, customers, and senior managers.
• A flexible mindset that relishes change and thrives under the challenges of a complex contract.
• A dedicated team player focused on building and sustaining strong professional relationships.

Desirable

• Experience in a healthcare environment, with a thorough knowledge of clinical site procedures, departmental interdependencies, and patient-facing service standards.
• Practical experience of working in a unionised environment.

Benefits

While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below;

• 25 days holiday plus bank holidays.
• Progression, training and development catered to you.
• Refer A Friend incentives.
• Company pension scheme with employer contributions.
• G4S Life Assurance Scheme.
• Subsidised healthcare plan.
• Charity work- Match-IT and Payroll Giving.
• Confidential Counselling Services.
• 24/7 support specialising in health and medical.
• Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers.