Logistics Administrator

Logistics & Shipping Administrator - 12-month fixed-term contract

Redditch Full-time Up to £28,000 per annum Immediate start.

Arden Personnel is recruiting a Logistics & Shipping Administrator for our client, an established manufacturer in Redditch, on a 12-month contract with an immediate start. You'll sit at the heart of the Customer Support & Sales team, owning dispatch and shipping admin across the company's two UK sites and keeping customers updated every step of the way.

It's a hands on, varied role for someone who likes to take ownership and get things done - with genuine room to develop into ERP order entry and wider customer support over the contract.

What you'll do

• Produce dispatch labels and international shipping paperwork for packages leaving both UK sites, using a range of online logistics platforms
• Resolve logistics issues - late deliveries, missing parcels, courier disputes and shipment related complaints
• Keep customers updated with accurate, up to date tracking information
• Maintain the Excel pricebook with current product codes and pricing, ready for upload to the ERP system
• Manage documents for the Customer Support & Sales, IS and sales teams - making sure policy documents and insurance certificates are correctly filed and in date
• Work across sales, customer service, finance and operations to gather information, resolve issues and complete requests

You'll thrive here if

• You take ownership and drive tasks to completion without needing to be chased
• You're confident in Excel and comfortable moving between multiple systems
• You stay organised and calm juggling several things at once
• You're proactive about building working relationships across teams
• You pick up new tools and processes quickly

What you'll need Essential

• Experience using online logistics platforms and creating international shipping documents
• Strong Excel skills - formulas, formatting, filtering, pivot tables, lookups, and working with large data sets
• Customer-focused communication to resolve delivery and shipment issues
• Strong written and verbal communication
• Organised and reliable, able to manage multiple tasks at once
• The ability to learn quickly and work through unfamiliar problems

Desirable

• Import/export knowledge - commercial invoicing and dealing with customs issues
• Experience within a customer service team
• Familiarity with SharePoint, Smartsheet, CRM systems or similar business tools
• Exposure to sales, customer, or finance operations, or business analytics

The details

• 12-month fixed-term contract, full-time
• Immediate start
• Based in Redditch
• Flexible hours around core hours of 10:00-15:00
• Up to £28,000 per year

We're an equal opportunities employer.