Linen Services Team Lead - Healthcare Operations

Nottingham University Hospitals (NUH) is the biggest employer in Nottingham with over 19,000 staff

Main area Estates Grade Band 4 Contract Permanent Hours Full time - 37.5 hours per week (06:00 - 14:00 Mon-Fri) Job ref 099

Site Both Town Nottingham Salary £28,392 - £31,157 per annum Salary period Yearly Closing 31/05/:59

Job overview

The post holders are responsible for ensuring a high quality and responsive Linen service is available for the Trust, its patients and staff with direct responsibility for Linen service assistants. The post holders will develop, motivate and lead this professional team to provide the Trust's Linen Service department with responsibility to ensure the deployment of staff to meet the organisations requirements and will be expected to challenge the traditional boundaries of service delivery by introducing innovative change to develop a multi-skilled team of staff. The post holders will assist the management team in achieving its business and operational goals in line with the needs of the users and contributing towards the Trust's capacity objectives. The Post holders may be required to work in any of the areas operated by Linen Services across the trust. This role will be sited at the QMC / City site but will be expected to cover the other site as and when required.

Main duties of the job

In addition to the below summary you need to familiarize yourself with full the Job Description and Person Specification documents attached to this advert. Listed below is the range of services predominantly covered by the scope of the job description and as directed by the Linen Service Management Teams on a daily basis; some of which may only be pertinent to either one or both campuses. This post will be responsible for the production of clean linen for the Trust through the laundry and dry cleaning unit. The laundry currently produces 155,000 pieces of linen per week and this is essential to the operation of the Trust and patient care. The post holders will be responsible for achieving the current PPOH target and helping to drive forward productivity on a daily basis. Directly responsible for the performance of Linen service assistants, reporting to the Linen Production Manager. Deputise for the Linen Production Manager as required by the Management Team. Set objectives and agree personal development plans for all staff and ensure that their performance is monitored inline with Trust policies. Plan and carry out annual appraisals and that plans are in place for staff to meet short, medium and long term goals inline with Trust objectives. Ensure plans are in place for all staff to receive an annual appraisal and that plans are in place for staff to meet short, medium and long-term goals inline with Trust objectives.

Working for our organisation

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation. Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Person specification Training & Qualifications

• A good standard of general education (e.g., GCSEs in English and Math) or equivalent relevant experience
• ILM Team Leader award level 3 or equivalent level of experience working in a supervisory role or have completed an accredited supervisory training course.
• NVQ/SVQ Level 3 or equivalent experience in Laundry Services, Housekeeping, or Facilities Support
• IOSH Working Safely Certificate
• Health and Safety Training

Experience

• Previous experience in a supervisory or team leader role.
• Experience working in linen services, laundry operations, housekeeping, or facilities
• Experience in managing staff, including rotas and performance.
• Understanding of H&S legislation, COSHH (Control of Substances Hazardous to Health), and infection control procedures.
• Understanding of safe handling for soiled/foul linen
• Experience in the use of laundry machinery and equipment
• Experience in the safe handling of detergents and cleaning chemicals
• Experience in Quality Assurance procedures
• Basic IT Skills in the use of Excel and word documents, email, stock systems, digital reporting, e-rosters, data entry, etc

Communication & Relationships

• Ability to communicate effectively with all levels of staff with understanding of staff with learning difficulties where influencing and persuasive skills are required to advise on all aspects of work related issues
• Ability to motivate, lead, delegate tasks and support a team
• Negotiating and influencing skills are required for dealing with ward/department staff regarding deliveries and ordering of linen.
• Dealing with staff issues, managing conflict within and from external agencies.
• Must be able to receive complex or sensitive information clearly and accurately from both verbal and documented reports
• Able to provide complex or sensitive information verbally and in range of documentary forms including letters and reports