Lift & Escalator Services Manager

To be thoroughly familiar with the Company's Health & Safety Policy and to assist the Lift and Escalator Manager with the requirements in all such aspects. Report all incidents involving CWML lifts and escalators to the Lift & Escalator Manager, providing prompt and regular updates. Maintain clear, timely communication with all relevant parties on the progress of breakdowns, corrective repairs and life cycle works, ensuring close monitoring of each unit until it is safely returned to general service. Manage contractors effectively during any shutdowns or testing to minimise disruption to tenants and the public. Manage the uploading of all Emergency Defect items to CWML's Asset Register via SharePoint, ensuring each defect is closed out within the required timescales. Maintain full compliance by ensuring all essential completion documentation is submitted and recorded, providing clear visibility of all defect reports to senior management and the relevant building management teams. Accurately administer, distribute and track all LOLER reports for CWML lift and escalator assets, ensuring all actions raised are rigorously monitored through to completion. Prioritise the timely rectification of all defects, maintaining close contractor follow up to ensure full compliance with CWML requirements. Review all contractor Risk and Method Statements to ensure proposed methods are safe, appropriate and compliant to the locations within the CWG demise. Monitor works to confirm that approved methods are strictly followed and that the correct CWML permit is in place. Collaborate with the building team to maintain overall building functionality and prevent disruption to tenants and visitors. Carry out frequent quality inspections and formal audits across all Estate lifts, ensuring unit registers remain accurate and assets continue to meet compliance and business requirements. Provide routine, structured feedback to contractors through monthly condition reports. Conduct regular inspections to confirm Lift Motor Rooms remain secure and well maintained, performing ongoing visual checks of all Estate escalators. Ensure all landlord lifts and escalators across the Estate receive regular preventative maintenance in line with contractual requirements and industry standards, maintaining safe and efficient operation. Supervise contractors closely to verify full compliance with Service Agreements and adherence to all specified maintenance obligations. To ensure that all appointed CWM contractors conduct themselves in a professional manner, exceeding customer service expectations at all times whilst working on the Canary Wharf Estate. To ensure that all necessary Contractor issued documentation is recorded within the calendar month of the work being carried out. Monitoring the uploading of Contractor Worksheet data on to SharePoint. Collect, analyse and present monthly and year to date performance data, providing clear, structured feedback to contractors during monthly review meetings and delivering concise presentations to Building Managers, Directors and Managing Directors. Ensure Elevator Management System (EMS) reports contain the required level of detail and are consistently communicated to the relevant Building Managers during monthly reviews. Oversee major repairs and refurbishments to Estate equipment, ensuring all works meet CWM quality expectations and comply with contractors' published safety standards. Rigorously monitor programme schedules, ensuring contractors provide clear, structured plans and adhere to agreed target dates while co-ordinating effectively with other trades. Leading regular project reviews and deliver consistent progress updates to Building Managers, Directors and Managing Directors throughout each project. Ensure all CDM duties and Contractor Short Form Trade Contract requirements are fully met where applicable. Manage and monitor GL reviews, with particular focus on the Retail account, ensuring all contractor invoicing arrangements are correctly set up and contain accurate, validated financial information. Carry out thorough data accuracy checks before submission and present quarterly reviews detailing current and year to date performance across all CWM accounts. Serve as the primary point of contact for the annual consolidation of the Lift & Escalator budget, ensuring accurate General Ledger pricing, clear presentation, and timely final submission. Manage service contract and lifecycle tenders as they fall due for renewal, supporting the L&E Manager throughout all stages in accordance with CWM procedures and policies. Verify that contractors fully adhere to the tender process and submit accurate budget information. Remain informed on available technical solutions to enhance quality, reliability, and operational sustainability, optimising energy efficiency and environmental performance across the Estate and CWML lift and escalator assets. Assist the Lift & Escalator Manager during emergency breakdowns, including supporting the safe release of entrapped passengers. Guide and co-ordinate site based engineering teams to maximise efficiency and minimise asset downtime, while ensuring full compliance with all Health & Safety requirements. Maintain a strong focus on risk reduction by promoting safe systems of work and proactive hazard management at all times. To assist the Lift and Escalator Manager in all two-man operations, as required. To carry out inspections within the lift shafts, motor rooms and pits whilst logging these inspections with photographic records. Call out the appropriate lift or escalator contractors to attend faults in line with the Company's administrative procedures. Liaise with attending engineers and actively monitor their work to ensure compliance with required standards, auditing performance and confirming the safe and efficient return of the lift or escalator to normal service. Oversee each service provider to ensure full adherence to the monthly programmed maintenance visits and achievement of all scheduled quotas. Monitor all repair works to confirm they are carried out safely, correctly and in accordance with the specific requirements of each location. Carry out external visits to audit contractors' workplaces, confirming site conditions and compliance with all legislative requirements. Monitor all NCRs and audit findings closely, ensuring prompt follow up and timely closure within the stipulated timescales. Oversee the required documentation submission for all relevant works. Conduct monthly performance reviews with contractors, using accurate operational and compliance data to assess, monitor and manage their overall performance. Ensure contractors maintain and distribute precise meeting minutes in a timely manner, providing clear visibility of all departmental matters across relevant CWG teams. Co-ordinate regular review meetings with the building teams to support continuous performance improvement. Chairing the L&E team's Weekly Review. Recording the Minutes and tracking of items to completion. Keep up to date with and promote latest L&E initiatives, innovations, industry standards and legislation. Collaborate with CWC on the pending handover of new builds, ensuring all documentation for new lift and escalator installations is complete, accurate and readily available. Work closely with the L&E contractor and CWG building teams to support a smooth transition into operation and ensure all records are properly archived for future reference. To carry out other reasonable duties as requested by the Lift and Escalator Manager. Maintain and monitor the L&E Department processes and procedures, ensuring full compliance within internal and external auditing. To be responsibly available outside of normal working hours to attend malfunctions on equipment as required (i.e. emergencies etc.). Project Management experience would be beneficial for this role. At least 5 years' experience