Lifesaving Emergency Call Handler

Appello Careline Limited is seeking an Emergency Call Handler to provide calm, compassionate support to vulnerable customers. You will answer emergency alarm calls, assess situations quickly and coordinate with emergency services to ensure safety.

The role is based in Norwich with hybrid working and requires commitment to a 3-week training and 35 hours per week. Successful candidates will have strong communication, empathy, and the ability to work under pressure, with full training provided and