Life & Pensions Contact Centre Lead

Tata Consultancy Services in Letterkenny seeks a Contact Centre Team Lead to manage a team responsible for Life & Pensions queries. This role demands strong leadership, coaching, and compliance expertise. You'll monitor performance, ensure quality service, and handle escalations while fostering an effective team culture.

Applicants need a proven track record in call-center leadership, excellent communication skills, and a solid understanding of regulatory compliance. Competitive salary packages and comprehensive benefits are offered.