Level 3 Customer Service Specialist - Mini Villagers

Find out more and apply for our Customer Service Specialist Apprenticeship

Mini Villagers is a unique children's role-play village and family café, designed to provide a safe, engaging, and imaginative environment for young children and their families. We combine high-quality play experiences with a welcoming café atmosphere giving children the freedom to explore while parents relax and enjoy quality time. At the heart of everything we do is exceptional customer service. We pride ourselves on creating a warm, friendly space where every visit feels special.

The Opportunity

This is more than just a job; it's a chance to build real-world skills in a lively, customer-facing environment. As a Front of House Apprentice, you'll be the face of Mini Villagers, helping to create memorable experiences for families every day.

You'll gain hands-on experience across both customer service and hospitality, learning on the job while working as part of a supportive and energetic team. If you enjoy meeting people, staying busy, and being part of something positive, this role is a great fit.

To apply you need:

Please send a CV and covering letter to express your interest in this vacancy.

• Welcoming customers and checking families into sessions
• Operating the till and taking food and drink orders
• Supporting the café with barista duties (full training provided)
• Maintaining high standards of cleanliness across all areas
• Assisting with general organisation and daily operations
• Supporting kitchen staff when needed
• Helping to host and run children's birthday parties (mainly weekends)
• Ensuring a safe, enjoyable environment for children and families

About You

We're looking for someone who enjoys working with people and is eager to learn. You'll thrive in this role if you are:

• Friendly, confident, and approachable
• Comfortable interacting with a wide range of customers
• Reliable, punctual, and well-presented
• Willing to learn new skills and take initiative
• A strong team player
• Flexible when it comes to working hours

What We Offer

• Hands-on experience in a fast-paced hospitality environment
• A supportive, welcoming team where you can grow and develop
• The opportunity to build confidence, communication, and teamwork skills
• A nationally recognised L3 Customer Service Practitioner qualification

Plus FREE additional training:

• Crosby Coffee Course (Barista Training)
• First Aid in the Workplace
• Fully Enhanced DBS
• Organic Styling Training

If you're looking to start your career in customer service and want to be part of a fun, family-focused environment where no two days are the same, we'd love to hear from you.