Level 2 IT Support Engineer - Consultancy

Posted 1 day 4 hours ago by Hamilton Barnes Associates Limited

Permanent
Not Specified
Other
Gloucestershire, Bristol, United Kingdom, BS153
Job Description

Are you ready to take the next step in your career as a Level 2 IT Support Engineer? Join one of the world's leading IT services, consulting, and business solutions organization. Founded in 1968, the company consistently ranks among the top global IT service providers. With a presence in over 50 countries, the company has built a reputation for delivering high-quality technology services across industries including banking, healthcare, telecommunications, and retail.

The leading consultancy firm is looking for a skilled Level 2 IT Support Engineer to join on a 6-month contract to provide hands-on desktop support, manage device imaging and installations, and troubleshoot hardware, software, and network issues across a mixed environment.

Want to be part of a team that thrives in excellence? Feel free to reach out and apply today!

Key Responsibilities:

  • Provide support for desktops, laptops, printers, and peripherals
  • Re-image devices and configure applications
  • Troubleshoot Windows OS, hardware, and enterprise apps
  • Coordinate vendor support for hardware issues
  • Document incidents/resolutions in ITSM tools (e.g., ServiceNow)
  • Install and configure PCs, mobile devices, and related software
  • Support printer setup, drivers, and repairs
  • Provide onsite/remote technical support
  • Manage and resolve tickets within SLA
  • Create and maintain support documentation

Required Skills:

  • Strong knowledge of PC hardware, Windows 10/11, Mac OS, Android
  • Experience with software installs, device refresh, and application support
  • Understanding of LAN/WAN, Wi-Fi, VOIP, printing, and firewall basics
  • Skilled in ITSM tools and SLA-based ticket resolution
  • Excellent communication and documentation skills

Desirable Skills:

  • Experience with O365, Active Directory, DNS, and Group Policy
  • Familiarity with ITIL practices and 2nd line support
  • Comfortable engaging users, vendors, and senior stakeholders

Start Date:

  • ASAP

Duration:

  • 6 Months

IR35:

  • Inside IR35

Location:

  • Bristol - 5 DAYS A WEEK ONSITE

Rate:

  • £275-£315 per day