Level 2 Helpdesk Engineer Location: Sheffield Report to: Operations Director Hours: Full time p ...

Posted 1 day 6 hours ago by FluidOne

Permanent
Full Time
Other
Yorkshire, Sheffield, United Kingdom, S5 9
Job Description
Role Overview

As a Level 2 Helpdesk Technician you will work as part of a team that offers remote support to clients. The role includes managing various types of cases through interacting with end users; therefore, excellent written and spoken communication skills are essential.

Responsibilities
  • Interface with end users via telephone, e-mail and remote control software
  • Provide excellent service to clients and set expectations based on agreed processes
  • To manage all service requests in accordance with agreed SLA's
  • To 'own' end user issues through to resolution or escalation
  • Keep Service Desk software updated with case developments at all times
Requirements
  • Ability to diagnose and resolve complex network / PC software & hardware issues remotely
  • In depth Knowledge of Microsoft Desktop Operating Systems (Windows 10 & 11)
  • Experience with Microsoft Office applications and Microsoft Office 365 administration
  • Experience managing users, groups and policies in Active Directory and Azure AD
  • Ability to configure, support & troubleshoot Windows Server environments (2016 to 2022)
  • Experience with Group Policy Management and troubleshooting
  • Solid understanding of networking concepts
  • 2 years' experience in similar role
  • Working knowledge of network technology including LAN's & WAN's, Firewalls & switches
  • Working knowledge of virtualization technologies, such as VMWare & Hyper V
  • Experience with cloud based solutions such as Microsoft Azure
  • Strong experience with Windows Server environments including AD and domain troubleshooting
Benefits after probationary period
  • Subsidised health and dental care
  • Employee Assistance Programme (EAP)
  • Life assurance (3x salary)
  • FluidOne breakfast and refreshments on office days
  • Pension contribution - 5% company contribution
  • Generous holiday entitlement
  • One day off for birthday
  • Half price internet connectivity
  • Department incentives

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.