Level 2 Helpdesk Engineer - Remote IT Support & Troubleshooting

FluidOne in Sheffield is looking for a Level 2 Helpdesk Technician to provide remote support to clients. This role involves interfacing with end users, managing service requests in line with SLAs, and troubleshooting complex network and software issues.

The ideal candidate will have at least 2 years of relevant experience and strong expertise in Microsoft systems and networking concepts. Benefits after the probation period include health care subsidies and a generous holiday entitlement.