Leisure Team Member Apprentice L2

GLL is currently recruiting for 1 Leisure Team Member Apprentice to work in Didcot Wave Leisure Pool and Gym, South Oxfordshire, OX11 8NX.

GLL is a not-for-profit charitable social enterprise committed to delivering a better quality of fitness and leisure, libraries, and performing arts facilities for everyone. We are committed to providing access to quality community facilities - and more - at a price everyone can afford. We already manage over 258 facilities, and we are adding more all the time, operating under our "Better" brand.

What you'll do Customer Experience

• Understand the services and products on offer to assist with customer questions and queries.
• Support different types of customers with different needs.
• Support the centre in gaining customer feedback on our products and services, including dealing with customer complaints.
• Support the centre to deliver swimming lessons where required (qualification dependent).
• Share knowledge with customers on the role exercise plays in health and wellbeing.
• Conduct customers' gym inductions and health screening where required (qualification dependent).
• Plan and deliver exercise sessions to meet customers' health and fitness goals.

People Experience

• Support GLL's visions and values.
• Attend and participate in all apprenticeship workshops, meetings, and reviews with your tutor and General Manager.
• Ensure all training and qualification deadlines are met in agreement with your tutor and manager.
• Achieve and maintain all necessary qualifications, including ongoing CPD training.
• Keep up-to-date with trends and developments in the leisure industry.

As a leader within the leisure industry, we can also offer scope to progress your career and job variety like nowhere else.

You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18 months to complete, as well as completing the following qualifications throughout the length of your apprenticeship:

• National Pool Lifeguard Qualification (NPLQ)
• First Aid at Work (Level 3)
• Certificate in Teaching Swimming
• Level 2 Gym Instructor

We are an inclusive employer. We seek and welcome diversity in our teams. All pay rates are subject to skills, experience, qualifications, and location.

The basics

• This is a permanent position. Hours of work will be negotiated with you in line with the needs of the service; flexible working may be possible. Working from home is not possible in this role.
• We are an accredited Living Wage employer with industry-leading rates of pay.
• We can offer a career, not just a job, with extensive Learning & Development support available.
• A uniform will be supplied and must be worn.
• GLL is values driven, not profit driven. We work hard to benefit the communities we operate in.
• As a staff owned organisation, you will be given the opportunity to join the Society and have a stake in your business.

Additionally, GLL offers employees a range of employment benefits

• Access to a pension scheme.
• Health Assurance and access to counselling services.
• Access to the tax efficient Ride to Work bicycle purchase scheme.