Legal Support Manager / PA to Head of Team
Posted 5 hours 44 minutes ago by PT group
We are looking for a proactive, highly organised, and service focused legal professional to undertake a pivotal hybrid role combining senior PA support to an Equity Partner with leadership and coordination of legal support services within our Commercial team.
This newly innovated position, based in our Worcester office, would suit an experienced PA, Legal Team Leader, or Legal Support Manager who enjoys working closely with senior stakeholders while also taking responsibility for workflow coordination, people management, and operational excellence within a busy legal environment.
You will act as a trusted right hand support to the Head of Team and Equity Partner, while ensuring the smooth delivery of administrative and business support across the wider team.
Key Responsibilities Senior PA & Partner Support- Full diary management, anticipating priorities and managing ever changing demands
- Act as the first point of contact for clients, handling enquiries professionally and confidentially
- Prepare correspondence and legal documents through word processing and audio typing
- Draft, format and proofread letters, documents, and forms
- Day to day management and coordination of legal support staff within the team
- Lead appraisals, coaching, development discussions, and performance management
- Support recruitment, selection, and onboarding of new support staff
- Foster a collaborative, high performing and service driven team culture
- Oversee and coordinate workflow across the team to ensure effective support to fee earners
- Manage case files including opening, closing, storage and retrieval
- Ensure full compliance with file management and regulatory requirements
- Coordinate and support key initiatives such as Paperlite, file compliance and AI implementation
- Active involvement in monthly fee estimation, billing, and related processes
- Ensure consistently high standards of client care and service delivery
As Legal Support Manager/PA to Head of Team you will have:
- Experience within a legal or professional services environment
- Strong legal administration and document production experience
- Demonstrated experience supporting senior Partners or Directors
- Proven ability to supervise, lead or coordinate support staff
- Excellent diary management and organisational skills
- Confidence managing multiple priorities in a fast paced environment
- High levels of attention to detail, discretion and confidentiality
- Experience using case management systems would be advantageous
- Strong IT skills including Microsoft Office, Outlook, Word, Excel, Teams and Zoom
- A driving licence or the ability to travel between office locations when required
Benefits of working with us as a Legal Support Manager:
- Scottish Widows Pension Scheme
- Support staff bonus scheme
- 28 days annual leave (plus public holidays)
- Happy People / Perks at Work benefits portal
- Cycle to Work scheme
- Life Assurance
- 1/3 gym membership contribution
- Flu vaccinations
What does HCR believe, achieve and stand for?
As a Times Best Law firm, among the UK Top 70, we provide the full range of services that you would expect to organisations, business leaders and individuals. However, in our mission to give everyone the opportunity to experience a different kind of legal service we take an entrepreneurial approach. We're flexible and responsive to the needs of our clients, delivering the best outcomes for them. We have more than 800 lawyers and support staff, including more than 150 partners, and have been awarded the Law Society's Lexcel quality mark in recognition of our compliance and client care standards.
With eleven offices in England and Wales our well established presence stretches from west to east, ensuring clients can access a full service legal offering no matter where they're located. We've expanded significantly in Birmingham, Cardiff and the Thames Valley, and our merger with Hewitsons has led to the addition of two new office locations (Northampton and Milton Keynes), and even further growth in London and Cambridge.
With solid connections in the communities we work in, and a track record of delivering legal advice to businesses and individuals throughout the areas we base ourselves in, our clients continue to value our approach to providing legal advice, in the way they need, when they need it.
At HCR, we don't just accept differences, we celebrate them.We want to attract a diverse and ambitious workforce that reflects all backgrounds and skills to create a workplace that is supportive and inclusive, recognises and nurtures talent, and which works together to achieve the best outcome for our clients.
Recruitment Agencies NoteA note for recruitment agencies - The HCR Resourcing Team is responsible for recruitment across the firm, and where possible will use direct hiring methods. We do work with a Preferred Supplier List, and where appropriate, we will release vacancies to those agencies who we deem most appropriate to support us. Only those agencies will be invited to submit candidates via our recruitment portal. Any speculative or unsolicited CVs sent to any employee or Partner of HCR will not be considered an introduction, and no fees will be applicable. Furthermore, we retain the right to pursue these candidates without query of ownership.