Learning & Development Specialist

Job Description Purpose of the role

To educate and upskill operational colleagues through training, coaching and knowledge transfer initiatives.

Accountabilities

• Development of training programmes, workshops and other initiatives to coach and support the knowledge transfer and skill development of banking operational teams.
• Monitoring the effectiveness of training programmes and making recommendations for improvement.
• Identification of industry trends and developments to implement best practice in learning and development.
• Execution of training needs assessments and collaborating across the bank to identify gaps in knowledge and skills.
• Participation in projects and initiatives to improve operational efficiency and effectiveness in relation to learning and development.
• Identifying risk and issues internally within the team and escalating appropriately.
• Maintain Barclays branding and ensure all materials reflect standards, adhering to Barclays governance, standards and policies.

Key Responsibilities

• Partner with other functions and business areas.
• Take responsibility for end results of team operational processing and activities.
• Escalate breaches of policies or procedures appropriately.
• Embed new policies or procedures adopted due to risk mitigation.
• Advise and influence decision making within own area of expertise.
• Manage risk and strengthen controls related to owned or contributed work.
• Deliver work in line with relevant rules, regulations and codes of conduct.
• Showcase understanding of how related areas coordinate and contribute to organisational objectives.
• Make evaluative judgments through analysis of factual information, paying attention to detail.
• Resolve problems by identifying and selecting solutions via technical experience.
• Guide and persuade team members while communicating complex or sensitive information.
• Act as contact point for stakeholders outside the immediate function.

Qualifications

• Knowledge of learning and development principles, including adult learning theory.
• Experience delivering, facilitating, coaching or supporting learning interventions for individuals and/or groups.
• Ability to identify learning needs, capability gaps and develop appropriate learning solutions in partnership with stakeholders.
• Strong communication and facilitation skills, able to explain information clearly and adapt delivery style to different audiences.
• Experience evaluating learning outcomes using feedback, observation or performance measures and making recommendations for improvement.
• Experience creating, maintaining or adapting learning materials, guides, knowledge resources or supporting documentation.
• Understanding of learning governance, quality standards and maintaining accurate compliant learning records.
• Strong stakeholder management skills, collaborating with subject matter experts, leaders and colleagues to support learning and capability objectives.
• Experience designing digital, virtual, classroom or blended learning solutions.
• Experience using learning technologies, content authoring tools or learning management systems.
• Knowledge of formal learning evaluation models and approaches to measuring learning effectiveness.
• Experience supporting accreditation, assessment, quality assurance or colleague sign off processes.
• Experience supporting organisational change, business transformation or change adoption through learning interventions.
• Experience working within a regulated, risk or control focused environment.
• Knowledge of learning pathway design, curriculum development or capability frameworks.
• Professional L&D qualifications or membership of a recognised learning body (e.g., CIPD or equivalent).

Location

This role is based in Northampton.