Learning & Development Programme Lead - 12 month Fixed Term Contract

Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role Role Purpose The Learning & Development Programme Lead plays a pivotal role in delivering Knight Frank's new learning strategy. The role, a 12 month Fixed Term Contract, will focus will be on operational delivery i.e. vendor discovery and management, program execution and support, and acting as the link between Knight Frank, Procurement, and external learning partners as we design, build, and launch our new learning portfolio.This role is critical in ensuring learning at Knight Frank is high quality, scalable, business aligned, and fully integrated into the firm's talent and culture priorities, unlocking the potential of all our people, fostering inclusion and belonging, and strengthening our ability to deliver for our clients. Skills & Experience Experience leading, managing, or coordinating large scale programmes or transformation initiatives Strong project management capability with excellent organisational skills and high attention to detail Knowledge of the end-to-end Instructional Design process (Theory, needs analysis, best practices, trends, evaluating impact, learning technology, etc.) and the ability to apply this knowledge Experience designing and/or delivering via a variety of learning modalities (Blended Learning, Experiential Design, Flipped Classroom, Multimedia, ILT/VILT, etc.) Experience managing and maintaining learning programmes and scaling delivery through train the trainer models Experience with digital learning technology and platforms LMS administration experience (Workday preferred but not essential Proven experience curating, working with, and managing external vendors or partners Strong business acumen, with the ability to understand business priorities, commercial drivers, and operational realities, and align learning solutions accordingly Experience building clear, evidence based business cases, including articulating value, trade offs, risks, and return on investment Strong consultative and stakeholder management capability, with the confidence to operate as a trusted advisor - diagnosing problems, framing options, and using insight, process, and judgement to influence decisions and challenge thinking at all levels Experience gathering user feedback through surveys, focus groups, or direct facilitation Strong analytical and data literacy skills, able to translate learning metrics and KPIs into clear business insights and narratives that diagnose issues, reveal cultural and performance impact, guide decisions, and demonstrate value. Ability to champion new initiatives, bringing people along the journey and supporting adoption Agile and adaptable to last minute pivots and timeline changes; comfortable working with ambiguity or incomplete/changing information Curious, open minded, and ready to learn, with the ability to look ahead, ask questions, and adapt to change with creativity, resilience, and flexibility Growth mindset and an eagerness to build subject matter expertise through hands on experience A strong commitment to belonging and inclusion across all initiatives, designing learning experiences that are accessible, fair, and responsive to diverse backgrounds, perspectives, and career stages. Key Responsibilities Vendor Discovery, Evaluation & Selection Lead vendor discovery, evaluation, and selection in partnership with Procurement. Translate learning priorities into requirements, criteria, and decision frameworks. Partner with Procurement to run structured discovery processes including market scans, demos, deep dives, and comparative evaluation. Produce high quality documentation, recommendations, and evidence based assessments. Vendor Onboarding & Partnership Management Act as day to day operational lead with external learning providers. Ensure providers deliver against Knight Frank learning principles, design standards, and strategic intent. Establish clear feedback loops and manage vendor performance, risks, and dependencies. Program Delivery & Governance Own project plans, milestones, governance, and cross functional coordination for assigned learning pillars. Track timelines, risks, dependencies, build phases, and readiness activities. Ensure learning solutions meet experience, quality, and scalability standards. Pilots, Go Live & Continuous Improvement Coordinate pilot sessions, gather and synthesise feedback, and work with vendors to implement refinements. Support successful go lives, ensuring logistics, comms, content, and stakeholders are aligned. Capture lessons learned and apply insights to future design and delivery cycles. Represent the "learning lens" in discussions, constructively challenging approaches to ensure quality. Scaling Learning through Expanded Ownership Identify and coordinate with subject matter experts across the business to translate their knowledge into focused, bite sized learning experiences (i.e. short sessions, webinars, lunch and learns, office hours, etc.). Support SMEs to design and deliver these sessions effectively by providing structure, facilitation guidance, and supporting materials, and manage delivery in partnership with relevant leaders. Create reusable resources, facilitator notes, and practical reference materials to ensure learning can be sustained and scaled beyond the original SME.We're looking for someone who thrives in fast-moving, evolving environments and brings a modern, commercial approach to learning. You'll be at your best if you: Are comfortable working with ambiguity and shifting priorities, using judgment rather than rigid frameworks Bring a creative, forward-thinking approach to learning, leveraging technology and new ways of building skills Can confidently influence and challenge stakeholders, building buy-in and driving change across the business Balance independence with collaboration - comfortable taking ownership while working closely with others Show credibility and authenticity, building