Lead Zendesk Architect - Global CX & Contact Center

TicketWeb, part of Live Nation Entertainment, seeks a Lead Zendesk Systems Engineer in Manchester (hybrid). You will lead the design, configuration, and maintenance of global contact center platforms serving 100+ brands, mentor engineers, and drive multi-team initiatives to ensure scalable, secure, and well-integrated systems.

You will own deployment automation, build integrations via APIs, and coordinate across teams to optimize performance and cost while protecting customer data and privacy.