Lead Service Designer

Lead Service Designer

Clearance Requirements: DV Cleared
Contract Length: 3 months initially, with option to extend
Start Date: ASAP
Location: Milton Keynes

Lead service design and governance:

• Take ownership of end-to-end service design across the full service life cycle.
• Define, maintain, and assure service models, SLAs, OLAs, and underpinning contracts that meet business, technical, and cyber security requirements.
• Govern the design and delivery of services to ensure they are scalable, secure, resilient, and cost-effective.
• Ensure all service designs align with enterprise architecture, business priorities, and recognised service management frameworks such as ITIL.

Develop and maintain Service Architecture:

• Create and maintain clear, reusable service design artefacts, including customer journeys, service blueprints, and design specifications.
• Establish and maintain service design packs (SDPs), standards, processes, and templates to drive consistency and quality across FCDO Services.
• Own and regularly update technical and service roadmaps to support long-term planning, life cycle management, and portfolio alignment.

Provide leadership and direction:

• Lead and manage a small team of Service Designers within the CTO Office, offering coaching, guidance, and professional development.
• Provide expert advice to Service Owners, Product Owners, and delivery teams on service design standards, best practice, and effective communication of design intent.
• Act as a voting member of the Technical Design Authority (TDA), reviewing service designs and proposals and contributing to strategic decision-making.

Engage stakeholders and provide expert consultancy:

• Work collaboratively with business units, technical architects, service management, and delivery teams to translate requirements into robust, supportable service designs.
• Deliver service design consultancy and assurance for new and existing services, ensuring they are fit for purpose, fit for use, and aligned to business outcomes.
• Engage with third-party suppliers to evaluate proposals, manage design dependencies, and ensure service standards and contractual compliance are maintained.