Lead Receptionist

Lead Receptionist - Bupa Dental Care Bramhall Hours

• Monday: 08:00 - 18:00
• Tuesday: Day off
• Wednesday: 08:00 - 18:00
• Thursday: 08:00 - 18:00
• Friday: 08:00 - 18:00
• 40 hours per week

You'll be joining a supportive and friendly team at Bupa Dental Care Bramhall, led by Practice Manager Alexandra Blain. This well established practice benefits from a strong team culture, a loyal patient base, and a commitment to delivering high quality dental care in a professional and welcoming environment. It's a fantastic opportunity for someone looking to take the next step into a leadership role within a busy practice.

Be the friendly face that makes every patient feel at ease from the moment they arrive. At Bupa Dental Care, our reception team is the first point of contact for our patients-welcoming them warmly, supporting them throughout their visit, and ensuring everything runs smoothly behind the scenes. As a Lead Receptionist, you'll play a key role in leading the front of house function, driving an exceptional patient experience, and supporting the wider practice team.

At Bupa Dental Care, our receptionists are the first point of contact for our patients-welcoming them warmly, supporting them throughout their visit, and making sure everything runs smoothly behind the scenes. This is a varied role where you'll be at the heart of the practice, helping us deliver the excellent customer care we're known for.

The practice is situated in the heart of Bramhall, a vibrant and affluent suburb of Stockport. It's surrounded by local shops, cafés, and amenities, offering a great place to work within the community. The practice is easily accessible via public transport, with nearby bus routes and Bramhall train station providing direct links to Manchester city centre. There is also on street parking available nearby.

What you'll be doing

• Oversee reception and staff rotas
• Customer care at the heart - warmly greeting patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment.
• Diary & appointment management - handling bookings, cancellations, and rescheduling to keep the practice running efficiently.
• Supporting patients with confidence - explaining processes and treatment options, supporting payment transactions, and helping patients understand their options (private vs NHS services).
• Administration you can rely on - keeping patient records accurate and up to date, managing confidential information, and maintaining a professional reception area.
• Problem solving with empathy - handling concerns and complaints professionally, always aiming for a positive outcome.
• Being part of the team - supporting clinicians with smooth handovers and the patient journey from reception to treatment. Assisting with admin and helping the Practice Manager keep everything running smoothly.

What we're looking for

• Confident leading a team
• Previous experience in a customer focused role.
• Strong communication skills, both face to face and over the phone.
• Confidence using IT systems to manage bookings and records.
• A proactive, flexible approach - ready to help where needed to support the team.
• Professionalism, empathy, and a genuine passion for delivering excellent service.
• Confident in promoting and upselling Bupa Dental Care products and services including plan options, finance and insurance claims.

Benefits of working with us

• Competitive pay - with opportunities to increase through training and development.
• Healthcare & wellbeing support - including quick access to remote GP, physiotherapy, and mental health services through MyHealthcare, plus an annual allowance of around £350 to spend on Bupa products. You'll also have access to our Employee Assistance Programme (EAP), Family Mental HealthLine, Bupa's Personal Energy wellbeing programme, and discounted dental insurance for you and your family.
• Financial & lifestyle benefits - from retail discounts and tools to support your financial wellbeing, to reduced rates at gyms and digital fitness providers across the UK. You'll also have the flexibility of Wagestream, giving you access to your pay before payday.
• Career pathways and progression - ongoing training and support to grow with Bupa Dental Care.
• Additional health perks - Cycle to Work Scheme, free annual flu vaccine, discounted eye tests, and Bupa's Menopause Plan.
• and much more, just ask!

Why join us?

At Bupa Dental Care, you'll be part of a supportive, welcoming team where you can make a real difference to patients every single day. We'll give you the tools and training you need to succeed, along with opportunities to grow your career in a business that puts people first. If you're organised, approachable, and love helping people, this could be the perfect role for you.

To find out more about working with us, find us on LinkedIn, Facebook and Instagram.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Bupa Dental Care is an equal opportunities employer