Lead Project Management & Key Account Development (m/f/d) - International

The Tentamus Group is an international laboratory company with a strong presence in Europe, the UK, Israel, Asia, and North America. We test and provide consulting services for products related to the human body, with a particular focus on pharmaceuticals, food, nutritional supplements, medical devices, and cosmetics. Headquartered in Berlin, Tentamus operates across 100 locations in 23 countries and employs nearly 4,000 highly qualified professionals.

VelaLabs, a Tentamus Pharma Company, is seeking an experienced and entrepreneurial-minded professional to join our team as Lead Project Management & Key Accounts (m/f/d).

In this strategically important role, you will combine the leadership and further development of our international project management organization with the management and expansion of strategic customer relationships. You will take responsibility for our project management structures, continuously improve processes, and ensure the successful execution of complex customer projects together with your team.

At the same time, you will act as a key contact for our customers, develop long-term partnerships, and identify new growth and business opportunities. You combine scientific expertise with commercial understanding and successfully connect customer requirements, internal processes, and business objectives.

As a key interface between customers, Sales, Operations, Finance, and our scientific teams, you actively support change initiatives, create acceptance for new structures, and foster an open, collaborative, and performance-oriented culture.

• Lead, develop, and further strengthen our cross-site project management organization for our key account projects
• Take responsibility for our international project portfolio and ensure successful project on time customer delivery
• Further develop project management structures, processes, governance models, and KPI frameworks
• Manage, develop, and strategically expand our key accounts
• Build and maintain long-term customer relationships and identify new business opportunities
• Support with new customer acquisition and the expansion of existing customer relationships
• Ensure high levels of customer satisfaction through professional stakeholder management
• Work closely with Sales, Operations, and Finance to support profitable growth
• Identify and drive cross-selling opportunities and additional service potential
• Contribute to forecasting, revenue development, and commercial project management
• Support change initiatives and foster a modern, customer-focused, and high-performing team culture

• Degree in Life Sciences or a comparable scientific discipline
• Several years of professional experience within the pharmaceutical, CRO, biotechnology, or laboratory services environment
• Experience in key account management, customer management, or business development with external customers, and strategic account growth
• Strong project management experience and understanding of complex scientific services and customer projects
• Strong commercial mindset and passion for building long-term customer partnerships
• Experience in leading cross functional teams
• Empathetic leadership style with proven experience in driving and supporting organizational change
• Structured, solution-oriented, and entrepreneurial approach to work
• Confident communicator in an international customer environment
• Fluent English required; German language skills at least at B2 level

• Opportunity to play a key role in shaping the future development of our company
• Significant scope for shaping and further developing our project management and key account structures
• Permanent employment contract with long-term career prospects
• Flexible working hours and hybrid working options supporting a strong work-life balance
• International and collaborative working environment with short decision-making processes

In line with our collective agreement, we offer an annual gross salary starting from €65,000. The actual salary will be based on your qualifications and professional experience.

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