Lead EUC Delivery Engineer
Posted 8 hours 11 minutes ago by Bank of England
Permanent
Part Time
Other
Yorkshire, Leeds, United Kingdom, LS1 8
Job Description
Location: Leeds
The Bank
Work for an organisation steeped in history with a front row seat for the digitalisation of the financial sector, and the rise of Fintech and Regtech. A core organisational strength, with our people at our centre, Technology enables the Bank of England to deliver its mission by providing a hugely diverse set of technical solutions and platforms. From supporting critical systems which underpin the UK economy, to evolving data analytics, reinventing our online presence, and introducing a fully digital workplace. Be part of a team that's constantly evolving, just like our industry.
We take pride in our people, with backgrounds and experiences as diverse as the solutions they provide. You'll enjoy flexible working opportunities, a good sense of community and well-being, and a collective mission to promote the good of the people of the UK. All of which add up to make the Bank a hugely rewarding place to work.
Domain Overview
The End User Computing team is a third line support team and look after many key services that underpin the Bank. They include the Citrix infrastructure, Horizon VDI's, InTune, Group policies for laptops and desktops, Printing to name a few! The End User Computing team is part of theDigital Workplace Domain in the Bank's Technology directorate, and is responsible for selecting, delivering, and continuously improving a portfolio of digital services that help colleagues across Bank to collaborate, communicate and be productive irrespective of role, device or location.
A day in the role
You will be involved in day-to-day support of the Citrix, Horizon VDI estate and Intune services, ensuring that an appropriate balance is achieved between maintaining live services through active management of the Incident, Request & Problem processes. Along side of these activities you will be heavily involved in project delivery, analytics and business engagement. You will be working on BAU incidents and work orders and balancing these requests with project deliverables. Being a senior technician you will be required to represent at stakeholder board meetings and be providing updates on progress against milestones to project managers, team leaders and other collaborators.
Your responsibilities will include;
We are interested in hearing from candidates who can hit the ground running. While we've got a bunch of training resources and expert colleagues who can guide you, we're looking for someone with the following capabilities:
Minimum Criteria
The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve.
At the Bank of England, we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it's by drawing on different perspectives and experiences that we'll continue to make the best decisions for the public.
We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed.
For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders.
Finally, we're proud to be a member of the Disability Confident Scheme . If you wish to apply under this scheme, you should check the box in the 'Candidate Personal Information' under the 'Disability Confident Scheme' section of the application.
Salary and Benefits Information
We encourage flexible working, part time working and job share arrangements. Part time salary and benefits will be on a pro-rated basis as appropriate.
We offer a salary as follows:
Leeds circa £47,920- £53,910
In addition, we also offer a comprehensive benefits package as detailed below:
Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the Bank processes personal data for these purposes, is set out in the Bank's Privacy Notice .
The Bank of England welcomes applications from all candidates, but as a UK Visas and Immigration (UKVI) approved sponsor, we have a responsibility to comply with the Immigration Rules and guidance. As such, our ability to employ individuals who require sponsorship for immigration purposes is limited. The Bank cannot guarantee that you and / or the role you are applying for will be eligible for sponsorship and that any application made to UKVI will be successful. Eligibility will therefore be considered on a case by case basis.
The Application Process
. click apply for full job details
The Bank
Work for an organisation steeped in history with a front row seat for the digitalisation of the financial sector, and the rise of Fintech and Regtech. A core organisational strength, with our people at our centre, Technology enables the Bank of England to deliver its mission by providing a hugely diverse set of technical solutions and platforms. From supporting critical systems which underpin the UK economy, to evolving data analytics, reinventing our online presence, and introducing a fully digital workplace. Be part of a team that's constantly evolving, just like our industry.
We take pride in our people, with backgrounds and experiences as diverse as the solutions they provide. You'll enjoy flexible working opportunities, a good sense of community and well-being, and a collective mission to promote the good of the people of the UK. All of which add up to make the Bank a hugely rewarding place to work.
Domain Overview
The End User Computing team is a third line support team and look after many key services that underpin the Bank. They include the Citrix infrastructure, Horizon VDI's, InTune, Group policies for laptops and desktops, Printing to name a few! The End User Computing team is part of theDigital Workplace Domain in the Bank's Technology directorate, and is responsible for selecting, delivering, and continuously improving a portfolio of digital services that help colleagues across Bank to collaborate, communicate and be productive irrespective of role, device or location.
A day in the role
You will be involved in day-to-day support of the Citrix, Horizon VDI estate and Intune services, ensuring that an appropriate balance is achieved between maintaining live services through active management of the Incident, Request & Problem processes. Along side of these activities you will be heavily involved in project delivery, analytics and business engagement. You will be working on BAU incidents and work orders and balancing these requests with project deliverables. Being a senior technician you will be required to represent at stakeholder board meetings and be providing updates on progress against milestones to project managers, team leaders and other collaborators.
Your responsibilities will include;
- Third line support of the Citrix estate, ensuring that an appropriate balance is achieved between maintaining live services through active management of the Incident, Request & Problem processes and other work including project delivery, analytics and business engagement.
- Horizon VDI's, creating application stacks, policies, storage, active management of Incident, Request and Problem processes.
- Support the InTune production environment
- Microsoft Group Policies and general server support
- Research and develop solutions that expand or enhance the service and technology portfolios, automate IT operations, reduce costs or increase levels of service
- Ensure that colleagues across the organisation understand how to use and access our services and the value of doing so
- Supporting wider initiatives led by the Digital Services and Digital Workplace leadership teams
- Documenting procedures, configurations and training
- Out of hours on-call support
- Willingness to embrace our Service First culture, putting user experience at the fore front of solutions
- Have the ability to craft concise, informative user documentation
We are interested in hearing from candidates who can hit the ground running. While we've got a bunch of training resources and expert colleagues who can guide you, we're looking for someone with the following capabilities:
Minimum Criteria
- Demonstrable experience supporting Citrix Infrastructure e.g. XenApp, NetScaler's, PVS, WEM, Storefront, App Layering, Control-Up, Appventix
- Demonstrable experience supporting Horizon VDI e.g.Application layering, OS builds, gold image, Group policies, App volumes
- Demonstrable experience supporting an InTune MDM environment, supporting both iOS and Windows device management
- Microsoft Server OS support and associated group policies
- Owning and managing services at a third line level, including building roadmaps, improvement plans, and developing services beyond just fixing issues
- Software deployments using MECM and Microsoft Application virtualisation technologies
- PowerShellscripting skills
- Experience and knowledge of Azure and Cloud technologies
- Experience of Firewalls and Networkingrequirements
- Experience in supporting Printing Infrastructure
- ITIL framework (understanding of Incident, Problem, Change)
- Security clearance
- Experience of change processes
- A high level of integrity, organisation and self-motivation with a desire for driving growth, delivering outcomes and adding new value.
- Able to effectively manage own workload and prioritise urgent/critical work
- The ability to build proven, effective working relationships with others and provide challenge where appropriate
- Excellent interpersonal and communication skills, able to represent changes/decisions at internal CAB forums/senior committees as needed, and clearly articulate technical decisions
- Strong organisational and time management skills, driving tasks to completion
- Attention to detail
- The ability to craft concise, informative user documentation
- Experience working with third party suppliers, holding them to account and delivering through them
- Ability to work out of hours (evenings, weekends) as needed to perform certain changes, particularly on live systems.
The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve.
At the Bank of England, we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it's by drawing on different perspectives and experiences that we'll continue to make the best decisions for the public.
We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed.
For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders.
Finally, we're proud to be a member of the Disability Confident Scheme . If you wish to apply under this scheme, you should check the box in the 'Candidate Personal Information' under the 'Disability Confident Scheme' section of the application.
Salary and Benefits Information
We encourage flexible working, part time working and job share arrangements. Part time salary and benefits will be on a pro-rated basis as appropriate.
We offer a salary as follows:
Leeds circa £47,920- £53,910
In addition, we also offer a comprehensive benefits package as detailed below:
- A non-contributory, career average pension giving you a guaranteed retirement benefit of 1/95th of your annual salary for every year worked. There is the option to increase your pension (to 1/50th) or decrease (to 1/120th) in exchange for salary through our flexible benefits programme each year.
- A discretionary performance award based on a current award pool.
- A 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits.
- 26 days' annual leave with option to buy up to 12 additional days through flexible benefits.
- Private medical insurance and income protection.
Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the Bank processes personal data for these purposes, is set out in the Bank's Privacy Notice .
The Bank of England welcomes applications from all candidates, but as a UK Visas and Immigration (UKVI) approved sponsor, we have a responsibility to comply with the Immigration Rules and guidance. As such, our ability to employ individuals who require sponsorship for immigration purposes is limited. The Bank cannot guarantee that you and / or the role you are applying for will be eligible for sponsorship and that any application made to UKVI will be successful. Eligibility will therefore be considered on a case by case basis.
The Application Process
. click apply for full job details