Lead Client Success Manager
Posted 5 days 3 hours ago by Expedia, Inc.
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
Why Join Us?
To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us.
Travel Partnerships and Advertising helps partners, including hotels, airlines, destination marketing organizations (DMOs) and more, deliver excellent traveler and B2B experiences. We drive growth for our partners and the Expedia Group marketplace through competitive supply, our leading advertising and travel media network and affiliate solutions.
Expedia Group Advertising is hiring a Lead Client Success Manager to manage strategic advertising accounts across EMEA. This role is responsible for end-to-end campaign execution, partnering closely with Sales and clients to deliver data-driven, high-impact advertising solutions. You will lead cross-functional collaboration, drive campaign performance and optimisation, and contribute to team development through mentoring and project leadership.
Success in this role requires deep experience in the Middle East market, strong expertise in digital advertising, and exceptional project management skills. The ideal candidate thrives in a fast-paced, multicultural environment and communicates effectively across global teams.
In this role, you will:
Partner with Sales, clients, and cross-functional teams to develop and execute campaign creative and production strategies.
Advise clients using Expedia data, industry trends, and competitive insights to optimize campaign outcomes.
Coordinate campaign production with preferred vendors and ensure timely launches and performance monitoring.
Manage inventory reservations, creative scheduling, and troubleshoot production or billing issues.
Lead post-sale optimization efforts and deliver performance insights in collaboration with internal teams.
Host client calls to review campaign results and maintain high service standards.
Drive operational efficiency through team projects and support onboarding of new team members.
Assist leadership with reporting, approvals, and policy exceptions.
Qualifications and Experience
Proven experience in the Middle East region is essential.
Bachelor's degree and/or 4+ years in advertising or marketing, with strong digital media expertise.
Fluent in English; Arabic is a plus.
Skilled in MS Office, especially Excel; experience with Salesforce, JIRA, Google Ad Manager, and Tableau preferred.
Strong project management and organizational skills, with a track record of meeting deadlines.
Experience in global, multicultural environments and working closely with sales teams.
Excellent communication, problem-solving, and stakeholder management abilities.
Growth mindset and ability to thrive in a fast-paced, dynamic setting.
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request .
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: -50
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