Lead Business Improvement Manager Gen AI

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Language Log in to Profile BBC Employee Login Lead Business Improvement Manager Gen AI Job Description Job Requisition ID: 27371 Job Closing Date: 26 August 2025 London, GBR, W1A 1AA
JOB DETAILS

JOB BAND: E

CONTRACT TYPE: 12 Fixed-term Contract (Maternity cover).

DEPARTMENT: Group Strategy and Transformation.

LOCATION: London, Broadcasting House with some Hybrid working.

PROPOSED SALARY RANGE: £65,000 - £70,000 plus London Weighting £5,441pa, depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

We're happy to discuss flexible working. If you'd like to, please indicate your preference in the application - though there's no obligation to do so now. Flexible working will be part of the discussion at offer stage.

PURPOSE OF THE ROLE

The Chief Operating Officer Group (COO) are exploring how Generative AI can improve the way we work.

The primary focus of this role is to develop, oversee, and drive AI-related initiatives that simplify operations and improve effectiveness and efficiency. It will work closely with the GenAI Programme Team and frontline staff in COO and Corporate Functions to better support the BBC's public purposes.

Lead Business Improvement Managers are typically deployed to oversee and lead on the delivery of continuous improvement (CI) projects across the BBC.

WHY JOIN THE TEAM

The GenAI Programme team plays a central role helping the BBC make the most of GenAI to deliver value. We are a nimble, forward-thinking team focused on helping the BBC accelerate adoption of GenAI and supporting the delivery of high impact use-cases. You'll work closely with senior leaders in the COO Group to shape and support the delivery of GenAI initiatives that improve how the BBC's corporate functions operate.

YOUR KEY RESPONSIBILITIES AND IMPACT:

As Lead Business Improvement Manager you will:

• Drive Gen AI initiativeswithin the COO Group to unlock business value through responsible AI adoption.
• Lead and deliver AI-related projects, ensuring alignment with strategic goals and operational efficiency.
• Simplify and standardise processes, focusing on reducing bureaucracy and enhancing productivity.
• Collaborate with senior leadersto identify high-impact GenAI use cases and recommend scalable solutions.
• Scope project requirements, manage risks, and resolve blockers to ensure successful delivery.
• Prioritise use casesbased on value, feasibility, and cost, and oversee pilots through to implementation.
• Communicate insights clearly, producing stakeholder-ready reports and maintaining strong engagement across all levels.

YOUR SKILLS AND EXPERIENCE

ESSENTIAL CRITERIA:

• Proven experience of leading significant projects in a relevant media sector, demonstrating strong organisational skills and success in managing projects through change.
• Expertise in workshop facilitation, idea development and deployment, supported by a solid understanding of organisational dynamics, processes, policies and methodologies for operational improvement.
• Demonstrable working understanding of AI/Generative AI within broadcasting/media sectors, including public-service obligations and best-practice market examples of delivering business value.
• Ability to structure, analyse and synthesise findings, and influence stakeholders with a clear point of view, supported with objective evidence.
• Strong report-writing, proofing and editing skills and practical experience with spreadsheets and powerpoint

DESIRED BUT NOT REQUIRED:

• Knowledge and practical application of benefits management, from strategy to realisation.
• Credibility and impact with senior leaders, with the ability to influence and enable change through others.
• Experience coaching, mentoring, developing and motivating high-performing teams.
• Knowledge of operating and delivery models, and ability to apply analytical and operational frameworks to assess and solve business problems.

If you can bring some of these skills and experience, along with transferable strengths, we'd love to hear from you and encourage you to apply.

Before your start date, you may need to disclose any unspent convictions or police charges, in line with our Contracts of Employment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer.

BPS25

Disclaimer

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory.

For any general queries, please contact:

Redeployment

The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk.

Information at a Glance This is your BBC

At the BBC you can create and innovate in an inclusive environment while contributing to some of the world's best loved content, and the BBC's mission to inform, educate and entertain.

Find out more about the BBC Life at BBC

Here you will benefit from:

• Fair pay and flexible benefits including a competitive salary package, a flexible 35-hour working week, 25 days annual leave with the option to buy an extra 5 days, a defined pensionscheme and discounted dental, health care and gym.
• Excellent career and professional development.
• Support in your working life, including flexible working which you can discuss with us at any point during the application, selection or offer.
• A values-based organisation where the way we do things is important as what we do.

Benefits may vary if you are joining on an FTC basis.

Learn more about life at the BBC and our values in our candidate pack.

Candidate pack You belong

We have a working environment where we value and respect every individual's unique contribution, so all our employees feel that they can belong, thrive and achieve their full potential.

We want to attract the broadest range of talented people to join us. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity.

We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

Find out more about diversity, inclusion and belonging in our strategy below.

Diversity, inclusion & belonging strategy Disability confident

We are a disability confident employer. If you need to discuss adjustments or access requirements for the interview process, or to carry out this role, please contact us via email and we'd be happy to discuss:

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