Land Train Driver - Ethos Farm

Overview

Job title: Experience Team - Land Train Driver
Reports to Guest Services Team Manager
Location: Circus Rd W, Nine Elms, London SW11 8DD
Pay: £13.85 per hour

Working hours

Contract: 20-24 hours per week, Monday to Sunday
Start time: 11:00, End time: 15:00
Overtime opportunity in Guest Services subject to operational demand.

About the destination

Battersea Power Station is an iconic Grade II listed building. Local spaces are being brought back to life as one of the most exciting and innovative mixed use neighbourhoods in the world. A place for locals, tourists and residents to enjoy a unique blend of restaurants, shops, parks and cultural spaces.

Role purpose

The primary purpose of this role is to safely and professionally operate the Land Train, a low speed electric visitor transport service operating on a fixed route within Battersea Power Station. The Land Train Driver is responsible for delivering a friendly, reliable and safety focused service, ensuring strict adherence to operational procedures, designated routes and speed limits while maintaining a welcoming presence and high standards of customer care in a shared pedestrian environment.

Overarching objectives

To safely and professionally operate the Land Train To enhance accessibility and the overall guest experience by providing a reliable, welcoming transport service for visitors, particularly families, elderly guests and those with mobility needs. To ensure full compliance with operational procedures, safety standards and site regulations while representing Guest Services in a highly visible, guest facing role. Delivering inclusive and exceptional experiences to all our guests by always anticipating their needs and approaching them proactively and energetically. Demonstrating the service signatures: We are proudly part of the unfolding story; We see, listen and act; We are individually inclusive. Working positively as a member of the team: communicating effectively, helping team mates out, sharing workload and remaining flexible to the changing needs of the operation. Being punctual. Keeping yourself informed with information and completing all company trainings.

Key responsibilities

• Operate the Land Train safely on the designated route and approved stops only.
• Complete all pre operation and post operation checks.
• Adhere strictly to speed limits (maximum 4 mph; 1 mph at speed bumps) and pedestrian zone safety requirements.
• Assist passengers with boarding and disembarking, offering additional support to those who need it.
• Maintain clear communication with Security, Site Control and Duty Managers during operation.
• Monitor passenger behaviour and manage unsafe conduct calmly and professionally.
• Suspend operations when required due to safety, weather or footfall conditions.
• Uphold excellent customer service standards at all times.
• Welcoming customers & actively providing information, directions and other assistance to guests in and around the Battersea Power Station location.
• Helping keep the site safe and secure by complying with access control processes, signing in guests, being vigilant to potential threats and working with the site security team.
• Assisting the Guest Service Team in their duties.

Required knowledge, skills, experience and behaviours

• Friendly and approachable communicator who loves talking to and helping customers.
• Willingness and the skill set to learn about the location and the Power Station's heritage.
• A passion for customer service and connecting with customers, tourists & the local community.
• An enthusiastic and positive attitude with the willingness to accommodate all visitor's needs.
• Results oriented and a desire to achieve high quality guest service standards consistently.
• A high level of personal presentation as Battersea Power Station is committed to attracting, developing and retaining the very best people from the wide & diverse talent application process.
• Driver's licence desirable but not required.

About Ethos Farm

We put people at the heart of every great experience. Working with our clients globally, we help them to deliver extraordinary customer service that creates brand loyalty and differentiation. We do this through our consultancy and training services, and by providing highly skilled and passionate guest experience professionals to represent their brands at destinations in the UK and USA. We take pride in the fact that we're always making a difference and adding value. This means that we go above and beyond to provide our customers, clients and our colleagues with an exceptional experience. Our values are:
We work together
We deliver the best for our clients, customers and each other
We deliver extraordinary service
We inspire and leave a brilliant impact
We see opportunity
We find solutions to exceed expectations
We are inclusive and kind
We value the contributions and part we all play
We have fun
We raise smiles and love what we do.

Working here

We're a certified Great Place to Work
You'll be provided with a uniform at no cost to you
You'll get paid holiday
There's opportunity to work overtime subject to operational demand
We offer award winning learning and development to all our people
You'll get access to a range of benefits including our Employee Assistance Programme offering free and confidential support and advice; our health cash plan which provides money off medical treatments; our discounts platform providing offers for hundreds of retailers to save you money: our financial wellbeing tool to help you plan and manage your finances
We run numerous recognition schemes and team events.