L3 Infrastructure Engineer

Posted 7 days 1 hour ago by Publicis Groupe

Permanent
Not Specified
Other
London, United Kingdom
Job Description
Company Description

Publicis Groupe is one of the largest advertising agency holding companies in the world and a global leader in marketing, communications, and digital transformation. As a Connecting Company for the Connected Age, Publicis Groupe delivers innovative solutions through the Power of One, driven by a common purpose, shared behaviors, great character, and a relentless focus on clients. Publicis Re:Sources serves as the backbone of Publicis Groupe, with over 5,000 professionals supporting a network of prestigious agencies across more than 63 markets. Re:Sources is the Shared Services Platform, providing business solutions, technology platforms, and expertise to help agencies transform, innovate, and increase productivity.

Job Description

We are seeking a L3 Infrastructure Engineer to join the Enterprise Infrastructure Services team. The role reports to the Datacenter Services Manager (Europe) and involves supporting project work and maintaining the server infrastructure's operations and integrity.

This position is based in our London office. Please only apply if you have the right to work in the UK.

Responsibilities

Key Responsibilities:

The L3 Infrastructure Engineer will support and maintain a reliable IT infrastructure within an ITIL framework, collaborating effectively with colleagues and the wider business. Responsibilities include implementing and improving infrastructure systems/services.

  • Proactively respond to system alerts.
  • Maintain server and storage infrastructure across Europe and globally.
  • Ensure data backup and archive systems integrity.
  • Participate in project work, including system upgrades and integrating acquisitions.
  • Suggest improvements to IT infrastructure, considering technical and commercial aspects.
  • Work with global IT teams to develop and deploy new servers or migrate legacy systems to data centers and Azure.
  • Manage support requests and incidents via the IT ticketing system.
  • Engage in cross-training to mitigate knowledge gaps.
  • Alert management to potential risks or issues affecting system availability or business reputation.
  • Communicate effectively with agencies and suppliers to resolve problems.
Qualifications

Key Competencies:

Technical Skills:

Experience or knowledge in the following areas is expected:

  • Windows Server administration (), ideally Microsoft certified
  • Microsoft Azure fundamentals/administration, ideally Microsoft Certified
  • VMWare/vCenter 7.x - 8.x operations & administration
  • Enterprise backup solutions (NetBackup, Veeam, tape libraries)
  • RedHat/CentOS Linux Server administration
  • Server hardware (HP/Dell)
  • Enterprise Storage (iSCSI/Fibre SAN and NAS)
  • Active Directory/Group Policy
  • Network monitoring (Solarwinds, SNMP)
  • TCP/IP fundamentals (DNS, DHCP, routing, switching)
  • Ethernet and Fibre cabling/patching

Role Requirements:

  • Log all incidents, tasks, and requests in the ticketing system and manage within SLAs.
  • Manage multiple tasks and projects efficiently.
  • Coordinate with support teams to resolve issues promptly and escalate as necessary.
  • Respond professionally to issues.
  • Support the IT environment to high standards.
  • Perform other duties as required.

Personal Requirements:

  • Maintain confidentiality with sensitive information.
  • Act as a role model for support teams and junior staff.
  • Adhere to company and IT policies.
  • Be reliable, conscientious, and diligent.
Additional Information

We offer a hybrid working pattern: 3 days in the office, 2 days WFH, based at the Television Centre, White City, London.

As a Disability Confident Employer, we are committed to fair assessment and reasonable adjustments. Publicis Groupe UK promotes an inclusive environment through our Employee Action Groups (EAGs).

Our comprehensive benefits include health and lifestyle packages, pension, life assurance, income protection, private medical, and more. Benefits include:

  • 25 days annual leave plus 8 bank holidays, increasing after 5 years.
  • Birthday leave, holiday buy/sell options.
  • Flexible bank holidays.
  • Reflection days.
  • Work anywhere in the world for up to 6 weeks after one year.
  • Wellbeing support via app.
  • Inclusive policies supporting family, disability, carers, transition, flexible working, and menopause.
  • Local discounts, onsite café, and other amenities.