L2 Support Engineer

JOB DETAILS

Role Title: Production Applications / L2 Support Engineer

Possibility of remote work: Work from office - weekly 3 days (Tues/Wed/Thurs)

Contract duration: 6+ months

Location: London

Important: Candidates must be flexible and comfortable with weekend shift rotations as part of the regular work schedule, with compensation provided through time off in lieu.

Required Core Skills:

• Java and DB
• SQL
• Splunk

Areas of responsibility:

• Excellent communication skills and the ability to collaborate with multiple internal teams.
• Interest in working on Support projects and willingness to work during weekend shifts on a rotational basis.
• Experience with Java and databases (either development or support), with comfort in analyzing Java code or SQL queries.
• Good hands-on experience with Splunk, including querying, regex, alerts, and dashboards setup (no need for Splunk admin knowledge).
• Application log analysis skills and prior experience troubleshooting issues in production environments.
• ITIL, ticket, and incident management skills with relevant work experience.
• Proactive approach to production issues, including notifying the team about ongoing and potential future issues.
• Ensuring client SLAs are met by managing deliverables for critical applications and understanding IT/business SLAs.
• Collaborating with Development and Level 3 support teams on incident triages, release/change reviews, and application stabilization enhancements.
• Handling major incidents, engaging relevant teams, creating post-mortems, and ensuring incident closure.