Key Account Manager London
Posted 11 days 13 hours ago by Vention
30 Churchill Place, E14 5RE. London, United Kingdom
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- Ensuring client needs are met and trust is established and grown
- Demonstrated experience in growing a portfolio through upselling and cross-selling, including identifying opportunities
- Developing account-specific strategies and growth plans, integrating data and market insights, and identifying strategic expansions
- Proactive management of potential account risks and formulation and execution of mitigation strategies
- Creating and executing structured client engagement plans or Quarterly/Annual Reviews to further drive client satisfaction
- Collaborate with cross-functional teams, including sales, delivery, and marketing, to align client goals with company capabilities
- Monitor and report on account performance, client satisfaction, and other KPIs, providing strategic insights to leadership
- Ensure client retention through regular engagement, identifying and mitigating risks before they impact the partnership
- Drive continuous improvement initiatives within the account management team to optimize processes and client outcomes
- Stay up to date with industry trends and market developments to anticipate client needs and adapt services accordingly
- Experience managing a portfolio of over $11m across 10-15 accounts
- 5+ years of experience in account management, client services, or customer success at IT Service and Custom Software Development companies
- Proven experience in developing and maintaining strong relationships with senior stakeholders within key accounts, ensuring long-term partnerships
- Experience in setting a high bar in service and experience for clients
- Strong relationship-building and communication skills, with a track record of managing key accounts
- Demonstrated success in growing client relationships and driving revenue through upselling and cross-selling
- Ability to work effectively in a fast-paced environment and manage multiple priorities
- Experience in the software development or IT consulting industry is highly desirable
- Strong negotiation and interpersonal skills
- Strong analytical skills with the ability to leverage data to drive decisions
- Full understanding and knowledge of software development processes and lifecycles
- Bachelor's degree in business, marketing, or a related field; an advanced degree is a plus
- Technical experience in building or managing software development
- Experience in verticalization of certain industries
At Vention, we assemble senior-level, dedicated teams of developers to help fast-growing startups and innovative enterprises drive impact and achieve their goals. We've delivered solutions across multiple domains, including fintech, proptech, adtech, healthtech, e-commerce, and more.
Our culture is rooted in the belief that ongoing growth benefits employees and the company alike. Because of that, we offer:
- Personalized career development: An individualized approach to career development, tailoring growth plans to every role
- Cross-departmental collaboration: Work with diverse teams for a holistic understanding of the tech industry
- Access to corporate soft skills development & training: Attend engaging webinars and courses to nurture your skills
And that's not all! We also offer:
- Hybrid working model, requiring you to be in the office for two days a week
- 26 days holiday + extra during Christmas and New Year
- Gym allowance up to £100/month
- Statutory parental leave
- Company Website
- Recruiter Outreach (via LinkedIn, e-mail, etc.)
- Job Boards
- Social Media (Instagram, Facebook, etc.)
- Events (Career fairs, meetups etc.)
- University/College/IT School, etc.
- My Network (Recommendations from friends, colleagues etc.)
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