Key Account Manager, Digital

An exciting opportunity has arisen for an experienced and strategic Account Manager to join our Digital Sales team, working with digital ebook and audiobook retailers and with divisional responsibilities, as well as working with the wider sales team. You will be working with digital retailers across a diverse range of Fiction, Non-Fiction and Children's authors such as Hilary Mantel, JRR Tolkien, Cher, Chimamanda Ngozi Adiche, Rebecca Kuang, Davina McCall and Judith Kerr.

The role requires the ability to form excellent working relationships with internal and external stakeholders, strong organisation and planning skills, and a desire to be involved in the whole publishing process. Ultimately, we are looking for someone who can take the initiative and is truly eager to sell our amazing books.

Key tasks and accountabilities:

Deliver the global sales and channel strategies for digital retailers to drive profitable sales and deliver on targets

Cultivate strong customer relationships and partnerships that deliver growth, maximising opportunities to lead the market and consistently innovate

Divisional lead within the business in collaboration with key stakeholders. You will develop digital sales strategy and advocate for all digital accounts and formats in divisional meetings

Responsible for an exciting and vast portfolio of world-renowned authors across a range of genres; working on major brands across fiction, nonfiction and children's, developing sales strategies that effectively integrate with Group strategy

Work in day-to-day partnership with internal teams across Editorial, Pricing and Analytics, Marketing/PR and Production to ensure the highest standard for our digital products

Develop expertise in the digital landscape, identifying key trends and an awareness of competition in the market

Monitor retailers' websites, and action corrections on all digital product, from pricing and metadata to file delivery and errors

Build strong relationships with all key digital retailers

Deliver a sales strategy to hit budget expectations and deliver high visibility across key retailer platforms

Build strong relationships with the publishing and marketing teams across the company to ensure that we are maximising all social and consumer marketing opportunities to drive digital sales

Kept abreast of emerging digital trends and feed back to wider team on market trends and innovative ideas

Learn the sizable list, and identify key backlist opportunities

Skills and Experience required:

Account management, ideally in publishing

Experience of maintaining and developing working relationships with internal and external stakeholders

Knowledge of Word, Excel and PowerPoint

Experience of working in a busy environment and managing priorities effectively

An excellent communicator able to build relationships quickly and effectively

Organised and detail orientated

Effective team player

Willing to learn and take on new challenges

A passion for publishing and digital innovation

Hybrid working model (3 days in the office)

Private healthcare cover and life assurance

Summer Hours

Free access to HeadSpace, employee assistance programme (24 hour helpline), mental health first aiders, and a wellbeing portal

Relocation Rent Support Loan

Employee networks: HC All In (open forum), Elevate (for ethnic minority colleagues), HarperParents, Menopause at Work, Pride at HC, Social Mobility Network and Neurodiversity at Work

Unlimited training on our Learning and Development portal

Virtual GP and eyecare vouchers

Onsite physiotherapy (London only)

Charitable donation matching and2 volunteering days

Free e-books and audiobooks, newspaper subscriptions and discounts on books

Subsidised canteen and retail discounts

Onsite prayer room

If you wish to discuss anything regarding this position and/or your application to this role, please reach out directly to with subject heading 'Vacancy Query' plus the job title and we will aim to get back to you within 5 working days.

Please note, if you are interested in the role you would need to submit your application via Applied. We do not accept email applications.