Key Account Director

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View more categories View less categories Sector: Sales and Business Development Role: Director Contract Type: Permanent Hours: Full Time

The Vacancy

We have an opportunity for a Key Account Director to join our Wates team within our Responsive Maintenance division. The role involves leading, developing, and growing existing and new customer accounts. You will be expected to provide an effective and professional service, aligned with the business unit sales plan, guiding principles, and customer account plans.

Key Accountabilities

• Develop and maintain strong relationships with potential, new, and existing customers.
• Set strategies for developing relationships with other Wates team members and the client's professional teams.
• Collaborate with the Senior Leadership team to deliver optimal solutions and services, sharing responsibility for account outcomes.
• Provide accurate forecast information on customer delivery plans and future workload visibility.
• Ensure project/bid teams understand the customer's key drivers regarding scope, programme, and cost.
• Maintain an up-to-date Customer Action Plan focused on profitable development and excellent customer service.
• Prepare and present monthly account performance reports.

Candidate Profile

Successful candidates will demonstrate customer-centric skills, have experience in growing sales through long-term relationships in any industry, and possess strong leadership and sales development skills.

Additional Information

This role requires a Basic Disclosure and Barring Service Check (DBS). Applicants with criminal convictions will be assessed individually, with no discrimination based on criminal records. Additional pre-employment checks may apply.

Learn more about our checks: National Security Vetting .

About Wates

Wates is a leading family-owned development, building, and property maintenance company in the UK, with a legacy of over 125 years. We are committed to our purpose: 'reimagining places for people to thrive,' and our promises of thriving places, planet, and people.

We are recognized as a Gold Investors in People and a Disability Confident employer, committed to inclusive recruitment practices.

Our Company and Culture

With nearly 4,000 employees, we work across public and private sectors on diverse projects. We invest in your professional development and value diversity and inclusion, aiming to reflect the communities we serve.

Working at Wates

We offer a variety of challenging and exciting projects, with opportunities for growth and development at all career stages.

Our Values and Inclusion

Our Guiding Framework and initiative underpin our commitment to a welcoming, inclusive, and safe environment where everyone can thrive.

Sustainability and Social Value

We are dedicated to environmental sustainability, aiming to eliminate carbon from our operations by 2025, and creating social value through employment, training, and community projects.