K3680 - Operations Manager - UK, Birmingham (Hybrid) - Asset Finance
Posted 3 hours 21 minutes ago by New Leaf Search Ltd
New Leaf Search is partnering with an established and growing Asset Finance organisation in its search for an experienced Operations Manager to lead a substantial operations function and support the continued development of its business
This is a senior leadership opportunity within a predominantly vendor-driven Asset Finance business, with responsibility for improving operational performance, developing a high-performing team and ensuring the efficient delivery of transactions from initial proposal through to payout
Working closely with senior management, you will oversee day-to-day operations, identify opportunities for process improvement and play an important role in supporting business growth, operational change and the adoption of new technologies
Key Accountabilities- Lead, manage and develop a substantial operations team, promoting accountability, collaboration and high performance
- Oversee the end-to-end sales administration and transaction process, ensuring efficient progression from proposal through to payout
- Identify operational bottlenecks and implement improvements to transaction turnaround times and service delivery
- Manage workflow allocation, resource planning and team performance to maintain effective operational coverage
- Monitor operational KPIs, service levels and reporting to support informed management decisions
- Maintain high standards of data accuracy and integrity across business systems and transaction records
- Develop and maintain effective operational relationships with external funders and third-party service providers
- Ensure operational processes and controls support regulatory compliance, risk management and business continuity
- Collaborate with Sales, Compliance and Finance teams to improve communication, processes and customer outcomes
- Support digital transformation initiatives, including automation and the introduction of new technologies
- Contribute to the development of customer service capabilities and improvements across the customer journey
- Mentor and develop team members, supporting training, succession planning and a positive working culture
- Significant experience managing operations within Asset Finance and Leasing, ideally within a vendor finance or brokerage environment
- Proven ability to lead, motivate and develop large operational teams
- Strong understanding of the Asset Finance transaction lifecycle, including sales administration, documentation and payouts
- Experience delivering operational improvements, managing change and developing scalable processes
- Good knowledge of regulatory requirements, operational controls and risk management
- Commercial awareness and the ability to balance service delivery, efficiency and business growth
- Strong stakeholder management skills, with the confidence to work closely with senior leadership and multiple departments
- An innovative, solutions-focused approach, with an interest in technology and process automation
- Excellent organisational, communication and problem-solving abilities
- A proactive and collaborative leader with the ambition to contribute to the organisation's continued development
Hybrid working, with a requirement to attend the office at least three days per week
We strongly favour applicants with proven, relevant experience in Financial Services, particularly in Asset Finance and Leasing. Relevant IN-COUNTRY experience is required; applications without it will not be considered