Junior TechOps Consultant

Overview

Join a fast-paced and collaborative team at TransPerfect, where innovation meets client success. As a Junior TechOps Consultant, you'll play a vital role in supporting the delivery of our flagship technology solutions to enterprise clients. Working alongside seasoned professionals, you'll gain hands-on experience with web technologies, client integrations, and product support-making this an excellent opportunity to develop your skills in a global technology environment.

Responsibilities

• Monitor client activity across TransPerfect's technology platforms; troubleshoot issues, respond to client queries, and escalate to engineering teams when needed.
• Assist the sales team in early-stage client engagements by gathering technical requirements and identifying potential solutions.
• Join client meetings and contribute to documenting technical needs and integration plans.
• Support the deployment of client solutions, including Single Sign-On (SSO) setups and web-based tool integrations.
• Maintain and update internal and external documentation on product features and client configurations.
• Participate in product demonstrations and training sessions on TransPerfect's tools and technologies.
• Collaborate cross-functionally with Product, Development, and Production teams to ensure accurate delivery of client requirements.
• Gather user feedback and support efforts to enhance product features and usability.

Required Skills and Experience

• 0-2 years of relevant experience (internships, academic projects, or part-time work included).
• Passion for technology, problem-solving, and working with clients.
• Basic understanding of web technologies and systems integration.
• Proficient in Microsoft Office and comfortable navigating different operating systems.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks and thrive in a dynamic environment.
• Well-organized, reliable, and eager to learn.

Preferred Qualifications (Nice to Have)

• Bachelor's degree (or final year of study) in a relevant field.
• Hands-on experience via internships or coursework in software, IT support, or client services.
• Familiarity with SaaS tools, APIs, SSO, or software configuration.
• Experience or interest in localization or global software solutions.
• Comfortable working across time zones and in diverse teams.
• Detail-oriented, proactive, and able to work independently when needed.

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