Junior Sales Operations Specialist

At Bridebook, we're digitising the wedding industry! Join us in transforming the wedding planning experience for engaged couples around the world.

Who is Bridebook anyway?

Bridebook is a SaaS and Marketplace scale-up business revolutionising the wedding industry. We are proud to be the UK's number one wedding planning app and the ONLY global provider! Our mission is to make the wedding planning journey as happy as possible for engaged couples everywhere!

With over 90% of the world's 7.5bn population expected to get married in their lifetime, the wedding industry is massive. It is 50% larger than the global taxi and food delivery markets combined, yet it sadly lags in digitalisation and lacks solutions for the modern-day needs of both couples and businesses.

So here's Bridebook, set to disrupt the wedding industry

Our innovative platform is designed to make wedding planning effortless and stress-free. From personalised wedding checklists, budget management tools, a vast selection of venues and suppliers, and endless inspiration - you can access it all at your fingertips, on your mobile device! After recently becoming the first app of its kind to launch globally, Bridebook now enables couples to plan destination weddings anywhere in the world. This exciting expansion makes it a truly fantastic time to join us on our journey!

Our team is made up of talented creative, analytical, and tech-focused minds! We've collaborated with some fantastic partners including the Natural History Museum, Hilton, the Ritz, Etsy, and Jimmy Choo, and have been featured 12 times on the App Store as well as been rated the number 1 app by Apple. Our investors are well known for supporting successful unicorns such as Airbnb, Pinterest, Skyscanner, and Tesla.

What will I be doing?

You'll be working closely with the Commercial Director, Customer Success Manager, and Head of Growth to drive optimum performance and efficiency in the Sales and Account Management teams. You'll be a key player in ensuring our commercial engine runs smoothly and efficiently as we continue our rapid growth, including our international rollout.

Specific responsibilities will include:

1. Uncovering data-driven insights to directly fuel sales and account management performance improvements.
2. Identifying and resolving process bottlenecks, providing key information to optimize sales effectiveness.
3. Collaborating with BI to empower the commercial team with self-serve data capabilities.
4. Leveraging your system integration knowledge to create seamless workflows.
5. Championing and implementing impactful process improvements.
6. Building scalable commercial processes to support rapid growth.
7. Optimizing the entire supplier lifecycle, from invoicing to lead management, for maximum efficiency.
8. Becoming a Hubspot expert in training, driving compliance, and unlocking greater CRM effectiveness.
9. Partnering with commercial and product teams to translate customer needs into product and sales strategies.
10. Utilizing your Chargebee and Hubspot skills to drive results.

We're looking for someone who is/has:

• Experience in sales, account management, or Sales Operations and understanding what drives a successful sales team. Keen on sales training and process improvement.
• Familiarity with CRM and invoicing systems (Salesforce, Hubspot, Chargebee, etc.), with a strong aptitude to learn.
• Analytical mindset, enjoys presenting data, and has a knack for process management, always wanting to understand how things work.
• Comfortable engaging with customers or suppliers to gather feedback and drive improvements.
• Highly driven and committed to meeting deadlines.

What if you're a partial fit?

We love hearing from anyone enthusiastic about changing the wedding industry and welcome candidates with different backgrounds and experiences! We prioritize grit, positivity, and the willingness to get stuck in, and encourage you to apply even if your experience doesn't exactly match this job description.

Benefits

• 25 days of annual leave, with an extra day every year after three years (up to 30 days)
• Hybrid Working: we'd love to see you in twice a week, but you are free to come in more often if you'd like
• £500 per year Learning and Development budget
• Enhanced Family-Friendly Policies
• Cycle to Work Scheme
• One month fully paid Sabbatical Leave after five years in BB
• Two weeks Working From Home Near Home per year
• Wedding Leave (5 days paid)
• Half-Day Wedding Anniversary Leave
• Equity Share Options
• An accessible, beautiful, and dog-friendly office, with weekly breakfasts, communal lunches, and free snacks and more
• Yearly BB Summit and quarterly events to celebrate milestones!

Location

London, Hammersmith (working hybrid, minimum 2 days a week)

Our values

One Team: Together we are better.

Keep Accelerating: We work smart.

Create Joy: We celebrate going above and beyond.

Equal employment opportunity

Research shows that women, neurodiverse individuals, and members of other under-represented groups tend not to apply when they think they may not meet every qualification, even if they often do! At Bridebook, we are committed to creating a diverse and inclusive environment and strongly encourage you to apply.

So what's next?

You'll hear from our team within 2 weeks regarding your application. We believe in efficient and meaningful conversations, so you won't face a lengthy process!

That's all for now - see you on the dancefloor!