Junior IT Support Engineer

Zetes People ID

IT Support Engineer

We are Zetes, a global leader in Solution Integration specialising in Supply Chain Optimisation and Identity Solutions.

Our Goods ID Division helps companies achieve agility, visibility and traceability across their connected supply chain.

Our People ID Division helps Governments to improve their services to the population in the areas of Legal Identity, Mobile ID and Border Control. Our solutions aim to improve governance, public policy, and people's lives through efficient Identity management (physical and digital) and to secure the traveller's journey every step of the way.

Founded in 1984, Zetes is headquartered in Brussels, Belgium and has more than 1,300 employees in 22 countries across EMEA.

Role

IT Support Engineer (Short-Term Assignment)

We are seeking a IT Support Engineer for a short-term assignment (3-6 months) to support our operations during a critical project scaling phase. The role requires 100% on-site presence at our Evere location and Zaventem, with occasional work at Charleroi and Brussels. The successful candidate will join a dedicated support team of four professionals and contribute to ensuring seamless IT operations.

Key Responsibilities

Acquire expertise in Zetes solutions and products through on-the-job training as part of the project implementation team.

Provide technical support to customers and second-line support teams, ensuring timely issue resolution.

Monitor, manage, and resolve open tickets using the ticketing system while registering new incidents as needed.

Install, configure, and maintain the equipment, and PC installations at the client locations.

• Hardware includes PCs with fingerprint readers, cameras, document scanners, photo kiosks, servers, VPN routers, and switches.
• Perform on-site and remote support as required.
• Assist in developing and maintaining a remote-controlled maintenance infrastructure.

Conduct software and hardware testing, identifying and troubleshooting issues:

• Diagnose technical problems by analyzing log files, configurations, and hardware components.
• Propose effective solutions and follow up with the development team on software implementations.
• Serve as the primary interface between the client and Zetes.

Maintain comprehensive operational documentation for hardware, software, and FAQs, primarily within a wiki-based system.

Technical Skills

Strong understanding of network communication principles, including switching and routing concepts.

Proficiency in Windows desktop operating systems, including:

• Creating and managing PC disk images.
• Configuring and maintaining PC systems.
• Knowledge of security environments (certificates, PKI, HSM) is a plus.
• Familiarity with automated test environments is an advantage.

Soft skills

Effective communication (active listening to internal & external customers, verbal communication, nonverbal communication, written communication)

Able to work in a team environment

Ability to think outside of the box and to come up with creative ideas to approach challenges and to solve problems: Problem solving mindset

Time management: ability to support different issues in parallel

Able to adapt to the customer environment or to changing technology

Ability to acquire new skills, learn and master new technologies while implementing and delivering a project to the customer

Strong work ethic: punctual, reliable, professional, disciplined, organized and structured

Languages

• Proficient in Dutch, French and English is a must

Additional considerations

• An eye for ergonomics and details.
• Sense of humor

This role offers a unique opportunity to contribute to a high-impact project in a dynamic environment. If you have the technical expertise and problem-solving mindset required, we encourage you to apply.