Junior Field Service Technician - South Wales

Junior Field Service Technician - South Wales

United Kingdom

Job Description

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper connected, consumer centric world. Join us in connecting people to commerce in this vital, rewarding role.

This is a fully remote job and it is based in South Wales area.

We are looking for a motivated Junior Service Technician to join our service team. This is an excellent entry level opportunity for someone keen to build a hands on technical career, as no previous experience in our industry is required. Full training will be provided. The successful candidate will support the installation, maintenance, and repair of equipment at customer sites, working alongside experienced technicians to learn best practices and develop practical skills. We're seeking someone with a positive attitude, good problem solving ability, and a willingness to learn, who can deliver a high standard of customer service.

Responsibilities

• Gain familiarity with Field Service Technician practices and procedures.
• Participate in assigned hardware and software trainings (on the job, classroom and web based).
• Utilize Diebold Nixdorf's diagnostic tools to perform troubleshooting.
• Perform hardware repairs and maintenance.
• Clean, adjust, and configure components.
• Configure and install applicable software.
• Perform routine checks according to documented procedures.
• Instruct and train customers on usage and operation of installed hardware and software.
• Participate in the implementation of measures to achieve agreed KPIs.
• Assist with special projects as assigned.

Qualifications

• Education or equivalent work experience required.
• Ideally have worked providing one of the following IT, EPOS, Break Fix, Customer Support.
• Good written and verbal communication skills.
• Full, clean UK driver's license required.

We are an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

We are Armed Forces friendly. We welcome applications from ex Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.